---
title: "NDC0097-26 - Complaints Management Platform"
ocid: "ocds-b5fd17-634c66ae-90e0-48ca-8e18-a561f926f29e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-634c66ae-90e0-48ca-8e18-a561f926f29e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-634c66ae-90e0-48ca-8e18-a561f926f29e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-634c66ae-90e0-48ca-8e18-a561f926f29e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "North Devon District Council"
published: "2026-08-07"
---

# NDC0097-26 - Complaints Management Platform

Buyer: North Devon District Council  
Current stage: Award  
OCID: ocds-b5fd17-634c66ae-90e0-48ca-8e18-a561f926f29e

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## Summary

North Devon District Council procured a complaints management platform as a cloud software service. The requirement is described as a GCloud14 call-off and falls within software packages and information systems (CPV 48000000). The platform is intended to support the council’s management of complaints, providing a structured digital system rather than physical goods or construction works. Delivery is for the council in the South West of England. The buying organisation is North Devon District Council, based in Barnstaple, Devon. This opportunity is therefore relevant to suppliers of complaints-handling, case-management or related cloud software platforms that can provide services to a UK local authority. It is categorised as a service and was suitable for small and medium-sized enterprises.

The procurement has been completed and awarded following a direct award under a GCloud14 call-off, rather than an open competition. The award decision was made on 29 July 2026, with the contract running from 1 August 2026 to 31 August 2028. The awarded value is £49,500. The selected supplier is rol solutions. The tender submission deadline was 29 July 2026 at 11:59pm. The recorded evaluation route is the direct-award procedure, so the opportunity was not assessed through a published multi-supplier price and quality competition. There are no separate lots or multiple awards recorded. The contract concerns services delivered through a complaints management platform for North Devon District Council.

For suppliers that did not win this procurement, the award provides a clear indication of a local authority requirement for a complaints management platform delivered through the UK public-sector cloud purchasing route. Businesses likely to be credible for a future requirement of this kind would need a functioning software platform for recording, managing and tracking complaints, together with the ability to deliver it as a public-sector cloud service. The procurement was identified as suitable for SMEs, indicating that smaller specialist software businesses can be relevant competitors. Useful positioning would therefore include a focused complaints or case-management product, experience serving councils or other public bodies, and familiarity with GCloud call-off procedures and direct-award routes.

## Notice

Complaints Management Platform - GCloud14 Call-Off

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3aa437ed-c930-400a-91e1-cfda1849454f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2026 |
| Submission deadline | 29 Jul 2026 |
| Future notice date | Not specified |
| Award date | 29 Jul 2026 |
| Contract period | 1 Aug 2026 - 31 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,500 |
| Lots value | Not specified |
| Awards value | £49,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | North Devon District Council |
| Locality | BARNSTAPLE |
| Postcode area | Exeter |
| Postcode | EX31 3NP |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | North Devon |
| Electoral ward | Bickington |
| Westminster constituency | North Devon |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL Solutions Ltd |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Aug 2026 at 14:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3aa437ed-c930-400a-91e1-cfda1849454f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3aa437ed-c930-400a-91e1-cfda1849454f
  7th August 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.northdevon.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-634c66ae-90e0-48ca-8e18-a561f926f29e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-634c66ae-90e0-48ca-8e18-a561f926f29e.json.