---
title: "Urgent Treatment Centre (UTC) Services - Watford General Hospital"
ocid: "ocds-b5fd17-634ee886-51d6-42ae-976f-545a7049d9fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-634ee886-51d6-42ae-976f-545a7049d9fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-634ee886-51d6-42ae-976f-545a7049d9fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-634ee886-51d6-42ae-976f-545a7049d9fc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SHARED BUSINESS SERVICES"
published: "2019-10-10"
---

# Urgent Treatment Centre (UTC) Services - Watford General Hospital

Buyer: NHS SHARED BUSINESS SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-634ee886-51d6-42ae-976f-545a7049d9fc

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## Summary

The NHS Shared Business Services, representing the West Hertfordshire Hospitals NHS Trust and NHS Herts Valleys Clinical Commissioning Group (CCG), is currently engaging in a bespoke procurement process for the development of an Urgent Treatment Centre (UTC) at Watford General Hospital. This contract, with an estimated value of approximately £76 million over 8 years and 3 months, commences in April 2020 and extends until June 2028, expandable depending on requirements. Interested providers must submit their Qualification Questionnaires and Financial Assessment Templates by noon on 1st August 2019, with final bids due by 9am on 8th August 2019. The procurement is categorised under health services within the East of England region.

This tender presents significant opportunities for businesses in the healthcare sector, particularly those specialising in urgent treatment services and primary care capacity. Companies with experience in integrated healthcare delivery, including the management of Emergency Departments, will find this a suitable platform for expansion. The partnership model also highlights a potential for collaboration, making this an attractive prospect for both SMEs and larger firms capable of meeting the stringent qualifying criteria established by the NHS. Providers with strong CQC ratings and proven records of meeting national A&E performance standards will be particularly well-positioned to compete for this contract.

## Notice

The West Hertfordshire Hospitals NHS Trust (Trust) and NHS Herts Valleys Clinical Commissioning Group (CCG) are inviting expressions of interest and competitive tenders from suitably experienced and capable providers, to develop a new Urgent Treatment Centre (UTC) Service to be co-located with the Emergency Department of the Watford General Hospital. This is an immediate opportunity to become a sub-contracted partner to the Trust, to bring primary care clinical capacity with a specialist focus on streaming and managing the urgent conditions normally presenting at the Emergency Department, as well as referrals from 111. The service model developed between the Trust and the CCG will bring a working partnership involving a clinical workforce part provided by the Trust and part provided by the successfully appointed UTC provider following the conclusion of this procurement process. There is potential for the contracted service to be expanded in scope and financial value (although not guaranteed) to include: early winter provision to support ED in winter 2019/20; Paediatric streaming and initial assessment; activity growth exceeding the base case assumptions, including both annual growth and percentage of total activity treated within the UTC; employment of some or all staff currently provided by the Trust; and sub-contracting the delivery of Hemel UTC and St Albans MIU/UTC. The initial contract term is for 4 years and 3 months, from April 2020 until June 2024, but having rights reserved to terminate a year earlier. The contract may be extended for up to a total of 8 years and 3 months until June 2028. Expected contract value is circa PS2m per year to deliver core service activity, worth PS8.7m across 4 years and 3 months, or if extended in duration up to PS16.3m over 8 years 3 months. If the contracted scope of service were to be expanded as above, the potential contract value could be up to PS76m across 8 years 2 months. Very specific qualifying criteria apply to Bidders, ensuring specific capable experience in the provision of Integrated Urgent Treatment Centre Services and experience and capability in successfully recruiting and retaining a GP workforce. Bidders will need to demonstrate achievement of sufficient CQC ratings and achievement of minimum performance against national A&E 4-hour standard in the delivery of UTC services. Full details described within the Qualification Questionnaire. This procurement is being run as a bespoke competitive procurement involving a number of steps fully described within the procurement documents. Early submission of the Qualification Questionnaires and supporting Financial Assessment Templates are required, prior to submission of all other bid response documents. Full details provided within the Procurement Documents. Additional information: Potential Bidders, intending to participate through the procurement process are now invited to register an interest and access the procurement documents (including Service Specification, Bidder Instructions, contract terms and conditions and other supporting information) via the electronic procurement portal EU-Supply available at https://nhssbs.eu-supply.com. Once you have logged into the EU-Supply Portal, SEARCH FOR TENDER REFERENCE 36287 (Urgent Treatment Centre (UTC) Services in Watford General Hospital). ***The DEADLINE for submissions of completed Qualification Questionnaires and Financial Assessment Templates,which must be electronically via the EU-Supply Portal, is 12noon Thursday 1st August 2019. *** The DEADLINE for final and completed bid responses (all other documents), also via the EU-Supply Portal, is 9am Thursday 8th August 2019**. Registration on EU-Supply is FREE and the attached EU-Supply - Quick User Guide will be helpful. If you need technical support on the EU-Supply Portal, please contact the EU-Supply Help-desk on 0800 840 2050 or support@eu-supply.com.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b790e23-4b93-4a8e-86bf-eb21f37c2fc0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Bespoke competitive process for Schedule 3 Healthcare Service |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2019 |
| Submission deadline | 1 Aug 2019 |
| Future notice date | Not specified |
| Award date | 3 Oct 2019 |
| Contract period | 31 Mar 2020 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,000,000 |
| Lots value | Not specified |
| Awards value | £76,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHARED BUSINESS SERVICES |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M50 2UW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Quays |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GREENBROOK HEALTHCARE (HOUNSLOW |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 10 Oct 2019 at 15:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b790e23-4b93-4a8e-86bf-eb21f37c2fc0
- 10 Jul 2019 at 19:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/425f5213-87e8-4a9b-9821-7789445a6ae4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0b790e23-4b93-4a8e-86bf-eb21f37c2fc0
  10th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/425f5213-87e8-4a9b-9821-7789445a6ae4
  10th July 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c310be07-aa10-4d78-9dff-e06310563a4b

## Notice URLs

- https://nhssbs.eu-supply.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-634ee886-51d6-42ae-976f-545a7049d9fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-634ee886-51d6-42ae-976f-545a7049d9fc.json.