---
title: "Service Desk Out Of Hours Support Service"
ocid: "ocds-b5fd17-6366207a-a073-439a-a45a-b21e0c33da97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6366207a-a073-439a-a45a-b21e0c33da97"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6366207a-a073-439a-a45a-b21e0c33da97.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6366207a-a073-439a-a45a-b21e0c33da97.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GENOMICS ENGLAND LIMITED"
published: "2021-05-06"
---

# Service Desk Out Of Hours Support Service

Buyer: GENOMICS ENGLAND LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-6366207a-a073-439a-a45a-b21e0c33da97

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6366207a-a073-439a-a45a-b21e0c33da97)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6366207a-a073-439a-a45a-b21e0c33da97.json)

## Summary

Genomics England Limited has completed a procurement process for a "Service Desk Out Of Hours Support Service," which falls under the IT services industry category. The contract, valued at £49,000, was initiated through a direct procurement method, classified as a single tender action below threshold. The contract period commenced on 19 April 2021 and will continue until 18 April 2022. The service delivery is based in London, United Kingdom, and the award for this contract was made on 19 April 2021, with the notice published on 6 May 2021.

This tender presents an excellent opportunity for businesses specialising in IT services, particularly those providing support services and consulting within the technology sector. Companies that have a strong background in service desk operations and who can deliver quality out-of-hours support would be particularly well-suited to compete for similar future contracts. The well-defined nature of this procurement also allows smaller service-oriented firms to gauge their capabilities against larger competitors effectively.

## Notice

Provision of an out of hours support service for Genomics England's in-house service desk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dca0b2ae-8ba7-4fa4-b1a6-e898494fa16b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 May 2021 |
| Submission deadline | 17 Apr 2021 |
| Future notice date | Not specified |
| Award date | 18 Apr 2021 |
| Contract period | 18 Apr 2021 - 18 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,000 |
| Lots value | Not specified |
| Awards value | £49,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENOMICS ENGLAND LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1M 6BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Bunhill |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCOMPANY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 May 2021 at 14:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dca0b2ae-8ba7-4fa4-b1a6-e898494fa16b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dca0b2ae-8ba7-4fa4-b1a6-e898494fa16b
  6th May 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6366207a-a073-439a-a45a-b21e0c33da97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6366207a-a073-439a-a45a-b21e0c33da97.json.