---
title: "Voice of the Customer"
ocid: "ocds-b5fd17-63699b65-1016-424e-b3c4-e111b7763ae2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-63699b65-1016-424e-b3c4-e111b7763ae2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-63699b65-1016-424e-b3c4-e111b7763ae2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-63699b65-1016-424e-b3c4-e111b7763ae2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF BARKING AND DAGENHAM"
published: "2023-10-09"
---

# Voice of the Customer

Buyer: LONDON BOROUGH OF BARKING AND DAGENHAM  
Current stage: Award  
OCID: ocds-b5fd17-63699b65-1016-424e-b3c4-e111b7763ae2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-63699b65-1016-424e-b3c4-e111b7763ae2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-63699b65-1016-424e-b3c4-e111b7763ae2.json)

## Summary

The London Borough of Barking and Dagenham has completed a procurement process for Voice of the Customer software, classified under information technology services. The procurement method used was a Single tender action below threshold, with a contract value of £166,000 in GBP. The procurement stage ended on August 23, 2023, and the contract is set to run from August 31, 2023, to August 30, 2025. This opportunity was awarded to FORSTA WORLDWIDE LIMITED based in London and can create business growth possibilities for technology service providers in the South East and London regions.

Businesses specializing in information technology services, particularly those offering Voice of the Customer software solutions, would find this tender with the London Borough of Barking and Dagenham a valuable opportunity for business expansion. The location of this contract in London and South East regions provides a strategic advantage for local service providers aiming to engage in public procurement contracts. The direct procurement method used, along with the contract term until 2025, offers long-term prospects for the selected supplier, FORSTA WORLDWIDE LIMITED, showcasing the potential for sustained business growth and partnership development within the specified industry category.

## Notice

Voice of the Customer software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2c326ecc-afec-4802-b139-f3d92d3ae42f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2023 |
| Submission deadline | 23 Aug 2023 |
| Future notice date | Not specified |
| Award date | 22 Aug 2023 |
| Contract period | 30 Aug 2023 - 30 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £166,000 |
| Lots value | Not specified |
| Awards value | £166,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BARKING AND DAGENHAM |
| Locality | BARKING |
| Post town | Ilford |
| Postcode | IG11 7LU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Barking and Dagenham |
| Electoral ward | Abbey |
| Westminster constituency | Barking |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FORSTA WORLDWIDE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 9 Oct 2023 at 16:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2c326ecc-afec-4802-b139-f3d92d3ae42f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2c326ecc-afec-4802-b139-f3d92d3ae42f
  9th October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-63699b65-1016-424e-b3c4-e111b7763ae2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-63699b65-1016-424e-b3c4-e111b7763ae2.json.