---
title: "User Experience/User Interface To Support the Retail Strategy 2017-2022"
ocid: "ocds-b5fd17-6380e1a5-5493-4da8-b6cc-1c924fc2e317"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6380e1a5-5493-4da8-b6cc-1c924fc2e317"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6380e1a5-5493-4da8-b6cc-1c924fc2e317.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6380e1a5-5493-4da8-b6cc-1c924fc2e317.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE"
published: "2019-02-08"
---

# User Experience/User Interface To Support the Retail Strategy 2017-2022

Buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE  
Current stage: Award  
OCID: ocds-b5fd17-6380e1a5-5493-4da8-b6cc-1c924fc2e317

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## Summary

The South Yorkshire Passenger Transport Executive is currently engaged in a tender process for the project titled "User Experience/User Interface To Support the Retail Strategy 2017-2022". This opportunity, classified under project management consultancy services, is focused on enhancing customer information and retail channels, particularly to improve the user experience of ticket purchasing. The tender, which falls under the open procurement method, has an estimated contract value between £30,000 and £50,000. The tender period concluded on 21st December 2018, with the contract period commencing on 1st February 2019 and ending on 31st May 2019, with delivery addresses located in Sheffield, England.

This tender represents a significant opportunity for businesses specialising in project management consultancy and user experience design. Companies with expertise in developing user-centric interfaces and improving customer journeys across digital channels would be particularly well-suited to compete. Given that the South Yorkshire Passenger Transport Executive aims to transition customers from assisted to self-serve options, firms that can demonstrate prior experience in similar projects and provide innovative solutions will likely find themselves in a favourable position to establish a partnership in this growing sector.

## Notice

South Yorkshire Passenger Transport Executive are about to invest in and develop some of our most highly used customer information/retail channels/tools for example: * Improve the ticket finder function on our website and incorporate the functionality onto our ticket vending machines. * Offer customers the ability to buy the ticket they know they want; or search for the ticket they may need. Previous retail and information strategies have seen us migrate most of our customers from assisted to self-serve channels/tools, we now need to make those popular channels/tools simple, easy and intuitive to use to further improve the success of our information provision, pass application and processing functions and encourage ticket sales off vehicle. We are looking for an external company with previous knowledge and experience of similar briefs to review our customer journeys with a fresh pair of eyes and to help us develop simple, consistent, easy and intuitive customer journeys for our most used customer channels; and ensuring seamless transactions across multiple channels. The estimated value of the contract is PS30,000 - PS50,000. Additional information: Full tender documentation can be accessed at www.sypte.co.uk/contracts

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50a838ea-f825-4104-8a6b-046c3f74e93e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Feb 2019 |
| Submission deadline | 21 Dec 2018 |
| Future notice date | Not specified |
| Award date | 6 Feb 2019 |
| Contract period | 1 Mar 2019 - 31 May 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | £50,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NATURAL INTERACTION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services

### Codes

- 72224000 - Project management consultancy services
- 73210000 - Research consultancy services
- 73220000 - Development consultancy services

## Release History

- 8 Feb 2019 at 13:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/50a838ea-f825-4104-8a6b-046c3f74e93e
- 16 Nov 2018 at 11:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b912be0d-1993-4f8c-bd2c-398a6cb47270

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/50a838ea-f825-4104-8a6b-046c3f74e93e
  8th February 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b912be0d-1993-4f8c-bd2c-398a6cb47270
  16th November 2018 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.sypte.co.uk/contracts

## Provenance

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