---
title: "Legalisation Office: Telephone Enquiry Service"
ocid: "ocds-b5fd17-638b990a-bdbd-4747-8ab7-56a464cb678f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-638b990a-bdbd-4747-8ab7-56a464cb678f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-638b990a-bdbd-4747-8ab7-56a464cb678f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-638b990a-bdbd-4747-8ab7-56a464cb678f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN & COMMONWEALTH OFFICE"
published: "2018-02-27"
---

# Legalisation Office: Telephone Enquiry Service

Buyer: FOREIGN & COMMONWEALTH OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-638b990a-bdbd-4747-8ab7-56a464cb678f

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## Summary

The Foreign & Commonwealth Office is seeking to provide a Telephone Enquiry Service through a selective tender process, with an estimated value of £120,000. The procurement process is currently in the award stage, having been completed on 26 February 2018, with a contract period commencing on 1 March 2018 and concluding on 28 February 2021. This service falls under the industry category of telephone-answering services and is located in the North East region of the United Kingdom, specifically in the postcode area MK10 1XX.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in providing telephone-answering and customer service solutions. Companies with the capability to support government organisations in maintaining effective communication channels would be particularly well-positioned to participate in future similar tenders, fostering growth and expansion in public sector service provision.

## Notice

Legalisation Office Telephone Enquiry Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a9095a1e-485b-4b14-bfdc-2f8fed441aa1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2018 |
| Submission deadline | 26 Feb 2018 |
| Future notice date | Not specified |
| Award date | 26 Feb 2018 |
| Contract period | 1 Mar 2018 - 28 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN & COMMONWEALTH OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 27 Feb 2018 at 12:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a9095a1e-485b-4b14-bfdc-2f8fed441aa1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a9095a1e-485b-4b14-bfdc-2f8fed441aa1
  27th February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-638b990a-bdbd-4747-8ab7-56a464cb678f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-638b990a-bdbd-4747-8ab7-56a464cb678f.json.