---
title: "Customer Journey Mapping 2023"
ocid: "ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2023-08-29"
---

# Customer Journey Mapping 2023

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc.json)

## Summary

The National Highways has awarded a contract for Customer Journey Mapping 2023, valued at £400,000 in GBP. The procurement method used was selective, calling off from a framework agreement. The tender process concluded on July 30, 2023, and the contract period is set to start on July 31, 2023, running until July 31, 2025. The contracting authority is National Highways based in Leeds, England. The procurement falls under the services category within the research services industry.

This tender presents an opportunity for businesses involved in research services to engage with National Highways and PricewaterhouseCooperLLP in enhancing customer experience strategies. Companies with expertise in customer journey mapping and a focus on improving customer-centricity would be well-suited to compete. Understanding the scope of the transformation programme and the importance of customer focus is crucial for businesses aiming to contribute to this initiative.

## Notice

Customer journey mapping is a key component of the customer experience engine, which will drive customer-centricity within the business, and which will help improve the customer focus of our transformation programme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/28c42b64-7740-4135-86c9-ce5171b17f4c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Aug 2023 |
| Submission deadline | 30 Jul 2023 |
| Future notice date | Not specified |
| Award date | 30 Jul 2023 |
| Contract period | 30 Jul 2023 - 31 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | £400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERLLP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 29 Aug 2023 at 12:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/28c42b64-7740-4135-86c9-ce5171b17f4c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/28c42b64-7740-4135-86c9-ce5171b17f4c
  29th August 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc.json.