--- title: "Health and Adult Social Care - Speaking up Helpline and Information." ocid: "ocds-b5fd17-63c2c91a-575f-45d0-9e85-0c0b38ac9ddc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-63c2c91a-575f-45d0-9e85-0c0b38ac9ddc" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-63c2c91a-575f-45d0-9e85-0c0b38ac9ddc.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-63c2c91a-575f-45d0-9e85-0c0b38ac9ddc.json" source: "Contracts Finder" current_stage: "Award" buyer: "DEPARTMENT OF HEALTH" published: "2017-08-25" --- # Health and Adult Social Care - Speaking up Helpline and Information. Buyer: DEPARTMENT OF HEALTH Current stage: Award OCID: ocds-b5fd17-63c2c91a-575f-45d0-9e85-0c0b38ac9ddc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-63c2c91a-575f-45d0-9e85-0c0b38ac9ddc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-63c2c91a-575f-45d0-9e85-0c0b38ac9ddc.json) ## Summary The Department of Health in England has completed a procurement process titled "Health and Adult Social Care - Speaking up Helpline and Information." This initiative was launched to establish a helpline for NHS and Adult Social Care staff, enabling them to report concerns about patient safety and care delivery. The contract, valued at £233,647, commenced on 1st September 2017 and will run until 31st March 2022. The procurement method used was an open procedure, with the tender period concluding on 28th February 2017. This tender represents a significant opportunity for businesses in the healthcare and social care sectors, particularly those with expertise in helpline services and guidance provision. Companies that specialise in call centres, customer support, or consulting services related to care quality and patient safety would be well-positioned to compete. The engagement with potential suppliers highlighted the need for independent and unbiased services, opening pathways for innovative proposals that enhance care delivery and staff empowerment in the health and social care landscape. ## Notice The procurement sought to provide a Speaking Up package of services for people who work in the NHS and Adult Social Care sector and for providers of NHS services and Adult Social Care services. The objective of the guidance and signposting helpline is to support people who wish to speak up about matters that affect the delivery of care, particularly patient safety. This procurement was being undertaken by the DH for use by a wide range of people that work in the NHS and Health and Social Care. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/30531f45-029f-4f6f-9cd8-0733f19bfa6d | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Planning, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Aug 2017 | | Submission deadline | 28 Feb 2017 | | Future notice date | 23 Feb 2018 | | Award date | 17 Aug 2017 | | Contract period | 31 Aug 2017 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £233,647 | | Lots value | Not specified | | Awards value | £233,647 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT OF HEALTH | | Locality | LEEDS, | | Post town | Leeds | | Postcode | LS2 7UB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | SOCIAL ENTERPRISE DIRECT | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services - 85100000 - Health services ## Release History - 25 Aug 2017 at 11:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/30531f45-029f-4f6f-9cd8-0733f19bfa6d - 13 Dec 2016 at 10:18 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/3a29bcfe-13a4-4f4a-b297-52dfae3d2c41 - 13 Dec 2016 at 09:31 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/3a29bcfe-13a4-4f4a-b297-52dfae3d2c41 - 13 Dec 2016 at 09:21 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/3a29bcfe-13a4-4f4a-b297-52dfae3d2c41 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/30531f45-029f-4f6f-9cd8-0733f19bfa6d 25th August 2017 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/3a29bcfe-13a4-4f4a-b297-52dfae3d2c41 13th December 2016 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/88d53138-2b27-4c4d-a73e-40371eed0004 PIN - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b2ec460c-34a3-40f7-a977-5031a87b0fff CN - https://www.contractsfinder.service.gov.uk/Notice/Attachment/92b63aef-3f7a-4831-8455-5fca0bf998d7 Contract Signed - https://www.contractsfinder.service.gov.uk/Notice/Attachment/4f800275-a1bb-4f8f-8628-77d49eddcd31 Terms and Conditions ## Notice URLs - https://www.gov.uk/government/organisations/department-of-health ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-63c2c91a-575f-45d0-9e85-0c0b38ac9ddc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-63c2c91a-575f-45d0-9e85-0c0b38ac9ddc.json.