---
title: "Oracle support and Maintenance"
ocid: "ocds-b5fd17-63e38b65-8765-46b8-a991-dd9739b940b9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-63e38b65-8765-46b8-a991-dd9739b940b9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-63e38b65-8765-46b8-a991-dd9739b940b9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-63e38b65-8765-46b8-a991-dd9739b940b9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2021-03-31"
---

# Oracle support and Maintenance

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-63e38b65-8765-46b8-a991-dd9739b940b9

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## Summary

The Care Quality Commission, located in Newcastle upon Tyne, has recently completed a tender process for the provision of Oracle support and maintenance services. The contract, titled "Oracle support and Maintenance," was awarded on 23 March 2021, with the renewal agreement starting on 6 April 2021 and valid for a duration of 12 months, concluding on 5 April 2022. This procurement was initiated through a direct method, involving a single tender action under the threshold, with a total contract value of £944,058. The relevant industry category for this contract pertains to IT services, specifically consulting, software development, internet, and support.

This tender presents an opportunity for businesses specialising in IT services and support to engage in contracts associated with major public sector organisations. Companies with expertise in database management, customer relationship management (CRM) systems, and technical support for software applications would be particularly well-suited to compete for similar future tenders. The Care Quality Commission values ongoing relationships with reliable suppliers, thus enhancing prospects for those who can demonstrate proven capabilities in delivering comprehensive support and maintenance solutions.

## Notice

CQC is required to annually renew the Oracle support and maintenance agreements for the database engines that underpin CRM; the CRM data warehouse; the Endeca database; the Siebel CRM application that users work with; the tools used by the CRM developers; and Endeca intelligence tools. The renewal agreement commences on the 06 April 2021 and is valid for 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/954396f7-79d5-44ad-94c3-eddeedde6200 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2021 |
| Submission deadline | 23 Mar 2021 |
| Future notice date | Not specified |
| Award date | 23 Mar 2021 |
| Contract period | 5 Apr 2021 - 5 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £944,058 |
| Lots value | Not specified |
| Awards value | £944,058 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORACLE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 Mar 2021 at 15:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/954396f7-79d5-44ad-94c3-eddeedde6200
- 31 Mar 2021 at 13:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/954396f7-79d5-44ad-94c3-eddeedde6200

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/954396f7-79d5-44ad-94c3-eddeedde6200
  31st March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cc82bbb5-07b7-4a9f-b683-a53ace63caad

## Notice URLs

- http://www.cqc.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-63e38b65-8765-46b8-a991-dd9739b940b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-63e38b65-8765-46b8-a991-dd9739b940b9.json.