---
title: "Customs Declaration Service communications campaign research"
ocid: "ocds-b5fd17-63e7ef7a-621e-49b2-9c12-b5fc42354213"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-63e7ef7a-621e-49b2-9c12-b5fc42354213"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-63e7ef7a-621e-49b2-9c12-b5fc42354213.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-63e7ef7a-621e-49b2-9c12-b5fc42354213.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-01-25"
---

# Customs Declaration Service communications campaign research

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-63e7ef7a-621e-49b2-9c12-b5fc42354213

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-63e7ef7a-621e-49b2-9c12-b5fc42354213)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-63e7ef7a-621e-49b2-9c12-b5fc42354213.json)

## Summary

The procurement process titled "Customs Declaration Service communications campaign research" was led by H M Revenue & Customs, based in Canary Wharf, London. This process falls under the research and development services industry category. It was initiated as a selective tender, concluding on 18th June 2018, with a contract period spanning from 17th July 2018 to 2nd November 2018. The total contract value is £42,280, and the procurement method involves a call-off from an existing framework agreement, emphasising the need for qualitative research to understand the transition impact on businesses moving from the CHIEF system to the new digital CDS service.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) involved in market research and consultancy services. Businesses with expertise in qualitative research methodologies and experience working within regulatory frameworks will find this contract particularly suited to their offerings. Engaging in this project could enhance business visibility and contribute valuable insights to H M Revenue & Customs, potentially leading to further collaborations in similar research initiatives.

## Notice

Assignment under Market Research Framework MR130001. This qualitative research into the Customs Declaration Service aims to understand the customers who will be impacted from the change of the CHIEF system to the new digital CDS service by looking at their awareness of the change, how effective HMRC communication was and how they are preparing for the change. These results would help understand more about the impact of this transition on the businesses moving from one system to the other.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/965cfb73-f1cf-44df-877b-9c4528b07931 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2019 |
| Submission deadline | 18 Jun 2018 |
| Future notice date | Not specified |
| Award date | 17 Jun 2018 |
| Contract period | 16 Jul 2018 - 2 Nov 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,280 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | CANARY WHARF LONDON |
| Post town | East London |
| Postcode | E14 5AB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 25 Jan 2019 at 09:33 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/965cfb73-f1cf-44df-877b-9c4528b07931
- 23 Jan 2019 at 15:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/965cfb73-f1cf-44df-877b-9c4528b07931

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/965cfb73-f1cf-44df-877b-9c4528b07931
  25th January 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-63e7ef7a-621e-49b2-9c12-b5fc42354213. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-63e7ef7a-621e-49b2-9c12-b5fc42354213.json.