---
title: "Complaints IT System"
ocid: "ocds-b5fd17-63eb97f3-c8df-4216-8f3b-16785948bd0d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-63eb97f3-c8df-4216-8f3b-16785948bd0d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-63eb97f3-c8df-4216-8f3b-16785948bd0d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-63eb97f3-c8df-4216-8f3b-16785948bd0d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CROYDON COUNCIL"
published: "2020-10-14"
---

# Complaints IT System

Buyer: CROYDON COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-63eb97f3-c8df-4216-8f3b-16785948bd0d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-63eb97f3-c8df-4216-8f3b-16785948bd0d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-63eb97f3-c8df-4216-8f3b-16785948bd0d.json)

## Summary

Croydon Council is seeking to procure a hosted IT solution for managing complaints processing through a competitive tendering exercise titled "Complaints IT System". The procurement process is currently in the tender stage, with the tender period closing on 23rd October 2020. This project belongs to the IT services industry, specifically focusing on consulting, software development, and support. The service will be required at their main address located in Croydon, London, and the contract period is set to commence on 31st December 2020, running until 30th December 2025.

This tender presents a valuable opportunity for businesses in the IT sector, especially those with expertise in software development and support services. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as the procurement has been identified as suitable for them. Companies specialising in office-support services may also find this contract appealing, enabling growth through new client acquisition within the public sector.

## Notice

Croydon Council's Croydon Digital Service intends to engage in competitive tendering exercise to Procure a hosted IT solution to manage complaints processing and administration for the Council. Additional information: LINK: https://procontract.due-north.com/Advert?advertId=96367829-7309-eb11-8105-005056b64545&fromProjectDashboard=True

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/01905e4e-0e59-4322-addf-ea71c072507b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2020 |
| Submission deadline | 14 Oct 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Dec 2020 - 30 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROYDON COUNCIL |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 1EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 79500000 - Office-support services

## Release History

- 14 Oct 2020 at 12:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/01905e4e-0e59-4322-addf-ea71c072507b
- 8 Oct 2020 at 15:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bdcf33c3-c296-4198-a9a1-b37028100656
- 8 Oct 2020 at 15:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/eea7187b-485c-4fe3-b669-28ea2f3c3493

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/01905e4e-0e59-4322-addf-ea71c072507b
  14th October 2020 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/bdcf33c3-c296-4198-a9a1-b37028100656
  8th October 2020 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/eea7187b-485c-4fe3-b669-28ea2f3c3493
  8th October 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.croydon.gov.uk
- https://procontract.due-north.com/Advert?advertId=96367829-7309-eb11-8105-005056b64545&fromProjectDashboard=True

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-63eb97f3-c8df-4216-8f3b-16785948bd0d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-63eb97f3-c8df-4216-8f3b-16785948bd0d.json.