---
title: "Provision of 8X8 Call Centre Software"
ocid: "ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INTELLECTUAL PROPERTY OFFICE"
published: "2025-11-05"
---

# Provision of 8X8 Call Centre Software

Buyer: INTELLECTUAL PROPERTY OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113.json)

## Summary

The public procurement process for the "Provision of 8X8 Call Centre Software" was managed by the Intellectual Property Office based in Newport, United Kingdom. Classified under the IT software package industry category, the tender was awarded in the award stage on 5th November 2025. The procurement method used was selective, through a call-off from a framework agreement. With a total contract value of £49,456.80, the contract period begins on 16th May 2025 and concludes on 15th May 2028. This tender involved delivering services across various geographic locations including British Oversea Territories, Channel Islands, and the United Kingdom.

This contract presents a significant opportunity for businesses specialising in IT software, particularly those providing customer contact centre solutions. Given the selective procurement method and the completion through a framework agreement, businesses that are SMEs may find this particularly advantageous. Companies that can offer competitive solutions in the realm of call centre software, with a focus on licences and usage management, could tap into potential growth opportunities in assisting the Intellectual Property Office in meeting its operational needs through this contract.

## Notice

Customer contact centre for external customers - number of licences reduced to 20. Includes usage charges.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/12967f46-4d3b-4261-ab86-dfa7feb6eb57 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2025 |
| Submission deadline | 9 May 2025 |
| Future notice date | Not specified |
| Award date | 11 May 2025 |
| Contract period | 15 May 2025 - 15 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,456 |
| Lots value | Not specified |
| Awards value | £49,456 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INTELLECTUAL PROPERTY OFFICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 5 Nov 2025 at 15:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/12967f46-4d3b-4261-ab86-dfa7feb6eb57

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/12967f46-4d3b-4261-ab86-dfa7feb6eb57
  5th November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113.json.