---
title: "IT Service Desk and Operation Support"
ocid: "ocds-b5fd17-6403e878-2ab1-498e-b899-316a34ea54f6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6403e878-2ab1-498e-b899-316a34ea54f6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6403e878-2ab1-498e-b899-316a34ea54f6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6403e878-2ab1-498e-b899-316a34ea54f6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR CULTURE, MEDIA AND SPORT"
published: "2024-06-28"
---

# IT Service Desk and Operation Support

Buyer: DEPARTMENT FOR CULTURE, MEDIA AND SPORT  
Current stage: Award  
OCID: ocds-b5fd17-6403e878-2ab1-498e-b899-316a34ea54f6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6403e878-2ab1-498e-b899-316a34ea54f6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6403e878-2ab1-498e-b899-316a34ea54f6.json)

## Summary

The Department for Culture, Media and Sport (DCMS) has completed the procurement process for the IT Service Desk and Operation Support services. The tender was a selective procurement method involving call-off from a framework agreement. The contract value is £1,894,920 in GBP, with a tender period ending on May 12, 2024, and a contract period from May 13, 2024, to May 12, 2026. The procurement location is in London, SW1A 2BQ, under the main procurement category of services.

This tender from the DCMS presents an opportunity for businesses specialised in IT services, consulting, software development, and support to expand their operations. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for this contract. Businesses interested in providing digital workplace services can benefit from this tender to enhance their growth and network with the Department for Culture, Media, and Sport.

## Notice

The Department for Culture, Media and Sport (DCMS) are seeking a supplier to provide professional digital workplace services to provide technical support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/43805f6d-35ce-41e0-95a2-b5a0d1b61c8b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2024 |
| Submission deadline | 11 May 2024 |
| Future notice date | Not specified |
| Award date | 13 May 2024 |
| Contract period | 12 May 2024 - 12 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,894,920 |
| Lots value | Not specified |
| Awards value | £1,894,920 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR CULTURE, MEDIA AND SPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TROWBEX CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Jun 2024 at 08:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/43805f6d-35ce-41e0-95a2-b5a0d1b61c8b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/43805f6d-35ce-41e0-95a2-b5a0d1b61c8b
  28th June 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6403e878-2ab1-498e-b899-316a34ea54f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6403e878-2ab1-498e-b899-316a34ea54f6.json.