--- title: "Provision of Independent Complaint Officers" ocid: "ocds-b5fd17-6446db69-1d93-43df-984c-c62f50519d28" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6446db69-1d93-43df-984c-c62f50519d28" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6446db69-1d93-43df-984c-c62f50519d28.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6446db69-1d93-43df-984c-c62f50519d28.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HULL CITY COUNCIL" published: "2025-02-21" --- # Provision of Independent Complaint Officers Buyer: HULL CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-6446db69-1d93-43df-984c-c62f50519d28 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6446db69-1d93-43df-984c-c62f50519d28) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6446db69-1d93-43df-984c-c62f50519d28.json) ## Summary Hull City Council is inviting tenders for the provision of Independent Complaint Officers, classified under welfare services for children and young people. This procurement process, which is in the tender stage, follows an open procedure. The contract is set to commence on 1st September 2025 and will run until 31st August 2029, with an option to extend for two additional 12-month periods. The total estimated value of the contract is £240,000, with an annual value projected at £60,000. The tender submission deadline is 24th February 2025, and interested parties should ensure all documents are completed fully and precisely as outlined in the tender documentation to avoid elimination. This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to expand their business by engaging in a long-term contract with a prominent municipal authority. Organisations that specialise in providing social work and welfare services for children and young people, including those with capabilities in broader social and community services, will find this contract particularly suitable for their operations. With a broad geographic scope including the British Overseas Territories, Channel Islands, and beyond, this opportunity allows for growth and extended reach in both domestic and international markets. ## Notice Hull City Council (The Authority) is seeking tenders from interested organisations to provide Independent Complaint Officers Framework. The tender is an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be PS60,000 per annum. The estimated value is given in good faith to assist tenderers in making their submissions, it should not be interpreted as an undertaking to purchase any goods, services or works to any particular value by the Authority and does not form part of the Contract. Further information is contained within the tender documentation. Please ensure all tender submission documents are completed as detailed. Incomplete bids will be eliminated from further process. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/841271c7-5511-418d-99c2-7f3c5b4d9427 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Feb 2025 | | Submission deadline | 24 Feb 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2025 - 31 Aug 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £240,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HULL CITY COUNCIL | | Locality | HULL | | Post town | Hull | | Postcode | HU1 2AA | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire | | ITL 3 | TLE11 Kingston upon Hull, City of | | Local authority | Kingston upon Hull, City of | | Electoral ward | St Andrew's & Docklands | | Westminster constituency | Kingston upon Hull West and Haltemprice | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 85300000 - Social work and related services - 85310000 - Social work services - 85311300 - Welfare services for children and young people - 98000000 - Other community, social and personal services ## Release History - 21 Feb 2025 at 13:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/841271c7-5511-418d-99c2-7f3c5b4d9427 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/841271c7-5511-418d-99c2-7f3c5b4d9427 21st February 2025 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=90374&B=UK Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104102 User / Company ## Notice URLs - https://www.hull.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6446db69-1d93-43df-984c-c62f50519d28. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6446db69-1d93-43df-984c-c62f50519d28.json.