---
title: "UK SBS CR150034INNUK Communications Research: To Understand the Effect of our Communications on our Customers"
ocid: "ocds-b5fd17-644d934f-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-644d934f-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-644d934f-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-644d934f-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2018-03-23"
---

# UK SBS CR150034INNUK Communications Research: To Understand the Effect of our Communications on our Customers

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-644d934f-adc8-11e6-9901-0019b9f3037b

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## Summary

The procurement process, titled "UK SBS CR150034INNUK Communications Research: To Understand the Effect of our Communications on our Customers," was initiated by UK Shared Business Services Limited (UK SBS), located in Swindon, England. This tender falls under the market and economic research industry category and is currently in the Award stage, having been awarded on 6th July 2015. The project has a total contract value of £64,700, with a contract period starting from 1st August 2015 and concluding on 31st May 2016. The tender period for submissions ended on 4th June 2015.

This procurement opportunity provides significant potential for businesses specialising in market and economic research, particularly those adept at evaluating communications impact and customer insights. Research agencies that can craft effective methodologies, provide actionable insights, and develop benchmark reporting over an extended period will be especially well-suited to deliver this project successfully. The insights generated will enable better-targeted communications, ultimately benefiting organisations looking to enhance their engagement strategies.

## Notice

Innovate UK would like to appoint a research agency to shape monitor and track over 11-12 month period the impact that our communications activity is having on our customers and key stakeholders, across the research base and government. We would like an agency to explore the following; Overarching impact of all communications plans, both challenge and responsive The impact of key corporate events, namely Innovate 2015 on raising awareness of who we are and what we do, with key stakeholders (government and research) and business customers Identify how well the name change, from The Technology Strategy Board to Innovate UK has been received and understood Test key messaging Build insights about who are customers are and how best to communicate with them The agency must provide value add insight to the evaluation which Innovate UK communications team can generate through Google analytics for example. Research agencies are invited to pitch for this work, providing costed recommendations on the best approach and methodology required delivering the insights required. The agency should suggest a research methodology that will allow Innovate UK to understand the impact that its communications is having with target audiences. Over the course of the year, the agency will support the development of and test the customer insights that will allow us to better target our customers in the long term. The output of activity should be in the form of a report on a regular basis (exact timings to be agreed) which benchmarks where we are at the beginning of the year and how, over time our communications impact upon the awareness levels, understanding of who we are and what we do and how satisfaction levels have changed over time. Putting the business into shared services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise. It is our vision to become the leading provider for our customers of shared business services in the UK public sector, continuously reducing cost and improving quality of business services for Government and the public sector. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. Core services include Procurement, Finance, Grants Admissions, Human Resources, Payroll, ISS, and Property Asset Management all underpinned by our Service Delivery and Contact Centre teams. UK SBS is a people rather than task focused business. It's what makes us different to the traditional transactional shared services centre. What is more, being a not-for-profit organisation owned by its customers, UK SBS' goals are aligned with the public sector and delivering best value for the UK taxpayer. Additional information: IMPORTANT PLEASE READ Please note that to express an interest for this procurement and to gain access to the full specification within the e-sourcing suite you must first send a signed copy of the confidentiality agreement, save this as a PDF document and send this to research@uksbs.co.uk. Once this is received, UK SBS will add you in to the procurement within the e-sourcing suite. Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2cb989e4-4987-4edf-911b-37d327487e8d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2018 |
| Submission deadline | 4 Jun 2015 |
| Future notice date | Not specified |
| Award date | 5 Jul 2015 |
| Contract period | 31 Jul 2015 - 31 May 2016 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | £64,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ECHO RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics

## Release History

- 23 Mar 2018 at 11:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2cb989e4-4987-4edf-911b-37d327487e8d
- 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b45d1886-e507-41ca-bf97-baf0ed8118c7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2cb989e4-4987-4edf-911b-37d327487e8d
  23rd March 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b45d1886-e507-41ca-bf97-baf0ed8118c7
  14th May 2015 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc1e72df-559c-4681-9ae6-88dc3a01b95b
  Price Schedule
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e06e0465-e1dd-47b2-90fe-60174c50202a
  Bidder training - Logging on to Emptoris for the first time
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fa767f64-9f40-4609-9d3b-a105d30d1786
  Contract terms
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0808328a-ec91-4454-b542-5306d9634ca7
  Confidentiality Agreement (Sign and Save As PDF)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d8354b9c-4d72-4d92-9fa6-d95d97210288
  Bidder Training
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/830db3fe-1c58-4b10-afe5-7c4fe1470582
  E-Sourcing questionnaire summary CR150034INNUK
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/633695f1-7bf8-43c2-ba24-a0410dedcc67
  Price Schedule
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c392f96d-01bb-4be5-bede-f5196facc64d
  Bidder training - Logging on to Emptoris for the first time
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/41487392-fb55-4bd7-bd47-e386035b958a
  Contract terms
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/146a85aa-0dc5-498b-9ce7-e98afe993da4
  Confidentiality Agreement (Sign and Save As PDF)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2e85c0f3-1678-4459-97bc-6186bfc5bdfb
  Bidder Training
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6235d0e6-9f21-42b9-b15e-7636e8a4d993
  E-Sourcing questionnaire summary CR150034INNUK

## Notice URLs

- https://gpsesourcing.cabinetoffice.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-644d934f-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-644d934f-adc8-11e6-9901-0019b9f3037b.json.