--- title: "UOW784 Enterprise Service Desk" ocid: "ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF WORCESTER" published: "2020-05-22" --- # UOW784 Enterprise Service Desk Buyer: UNIVERSITY OF WORCESTER Current stage: Tender OCID: ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80.json) ## Summary The University of Worcester is currently running a tender for the "UOW784 Enterprise Service Desk" project. This procurement falls under the industry category of software packages and information systems and is based in Worcester, West Midlands, UK. The tender is at the active planning stage, with applications due by 19th June 2020. The selected solution aims to enhance service desk functions across various departments, including IT and Finance, while integrating user experience with business intelligence reporting. This tender follows a restricted procedure for selective procurement, indicating a focused approach to finding suitable partners. This opportunity presents significant growth potential for businesses specialising in service desk solutions, software development, and customer relationship management systems. Small and medium-sized enterprises that can demonstrate innovation and efficiency in their offerings would be well-suited to compete for this contract. By successfully engaging in this project, businesses can not only expand their portfolio but also establish a long-term relationship with a prominent educational institution, potentially leading to further contracts in the future. ## Notice The University of Worcester are looking to procure and implement a high quality, Enterprise Service Desk which is modern, efficient, and customer friendly. The Enterprise Solution will run key Service Desk functions for a number of Professional Service areas, initially for IT, Technology Enhanced Learning, Finance, Timetabling and Data Management Unit, with the option for HR, Estates and Security to be part of the phase one rollout. The new Solution will provide improved user experience - both back office and self-service providing a 'one stop shop' for staff a students and allowing for seamless integration between the services in terms of staff and student support processes. It will also ensure greater accuracy and efficiency in all processes, including improved business intelligence reporting. Additional information: PQQs must be returned via the University of Worcester's e-tender website https://in-tendhost.co.uk/universityofworcester/ Delivery Notes PQQs must be returned via the University of Worcester's e-tender website https://in-tendhost.co.uk/universityofworcester/ Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11fecb34-eecc-4bbb-aed1-2ed58f454530 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 May 2020 | | Submission deadline | 19 Jun 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 11 Oct 2020 - 10 Oct 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF WORCESTER | | Locality | WORCESTER | | Post town | Worcester | | Postcode | WR2 6AJ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG12 Worcestershire CC | | Local authority | Worcester | | Electoral ward | St Clement | | Westminster constituency | Worcester | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 22 May 2020 at 07:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/11fecb34-eecc-4bbb-aed1-2ed58f454530 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/11fecb34-eecc-4bbb-aed1-2ed58f454530 22nd May 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/universityofworcester/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/universityofworcester/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80.json.