---
title: "Brunel Help Enterprise Service Management"
ocid: "ocds-b5fd17-64585b4f-cf8e-4bf6-9e1f-939100c9c4a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64585b4f-cf8e-4bf6-9e1f-939100c9c4a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64585b4f-cf8e-4bf6-9e1f-939100c9c4a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-64585b4f-cf8e-4bf6-9e1f-939100c9c4a5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRUNEL UNIVERSITY LONDON"
published: "2023-04-21"
---

# Brunel Help Enterprise Service Management

Buyer: BRUNEL UNIVERSITY LONDON  
Current stage: Award  
OCID: ocds-b5fd17-64585b4f-cf8e-4bf6-9e1f-939100c9c4a5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-64585b4f-cf8e-4bf6-9e1f-939100c9c4a5)  
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## Summary

The Brunel University London has successfully awarded a contract for the implementation and provision of Freshworks Freshservice Employee Engagement Suite subscription software for Enterprise Service Management. The contract, under the G Cloud 13 Framework, is valued at £505,400 GBP and has a duration of 36 months, with a possible extension of up to 12 months. The procurement method used was selective, with the tender period closing on March 1, 2023. The contract period starts from March 31, 2023, and ends on March 30, 2026. The main procurement category for this contract falls under services.

This awarded tender by Brunel University London presents an opportunity for businesses, especially those providing software package and information systems services, to grow and collaborate with the educational institution. Small and medium-sized enterprises (SMEs) are well-suited to compete, as demonstrated by the inclusion of SME suitability criteria. Businesses interested in service management software solutions, particularly in the field of Enterprise Service Management, may find this tender conducive for business expansion and development.

## Notice

Contract Awarded on G Cloud 13 Framework for the implementation and provision of Freshworks Freshservice Employee Engagement Suite subscription software for Enterprise Service Management. The contract term is for 36 months with the option to extend for 1 period of up to 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e5198343-be79-4dca-a3c6-b89a0e03a5f8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2023 |
| Submission deadline | 1 Mar 2023 |
| Future notice date | Not specified |
| Award date | 27 Mar 2023 |
| Contract period | 30 Mar 2023 - 30 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £505,400 |
| Lots value | Not specified |
| Awards value | £505,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRUNEL UNIVERSITY LONDON |
| Locality | UXBRIDGE |
| Post town | Southall |
| Postcode | UB8 3PH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI74 Harrow and Hillingdon |
| Local authority | Hillingdon |
| Electoral ward | Colham & Cowley |
| Westminster constituency | Uxbridge and South Ruislip |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Apr 2023 at 14:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5198343-be79-4dca-a3c6-b89a0e03a5f8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e5198343-be79-4dca-a3c6-b89a0e03a5f8
  21st April 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64585b4f-cf8e-4bf6-9e1f-939100c9c4a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64585b4f-cf8e-4bf6-9e1f-939100c9c4a5.json.