---
title: "User Experience Research & Usability Testing"
ocid: "ocds-b5fd17-645fc6f2-892b-49cd-9651-c0f2fa7b460f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-645fc6f2-892b-49cd-9651-c0f2fa7b460f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-645fc6f2-892b-49cd-9651-c0f2fa7b460f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-645fc6f2-892b-49cd-9651-c0f2fa7b460f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2018-02-21"
---

# User Experience Research & Usability Testing

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-645fc6f2-892b-49cd-9651-c0f2fa7b460f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-645fc6f2-892b-49cd-9651-c0f2fa7b460f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-645fc6f2-892b-49cd-9651-c0f2fa7b460f.json)

## Summary

The procurement process is characterised by the awarding of a contract for "User Experience Research & Usability Testing" by the Student Loans Company Limited, located in Glasgow, Scotland. This procurement falls under the market research services category (CPV code: 79310000) and was performed via a selective procurement method as a call-off from a framework agreement. The contract is valued at £160,000, with a contract period running from 13th November 2017 to 12th November 2019. Although the tender period concluded on 24th October 2017, the award was made on 9th November 2017, with the award notice published on 21st February 2018.

This tender presents significant opportunities for growth in the market research services sector, particularly for small and medium-sized enterprises (SMEs) capable of delivering user experience research and usability testing services. Businesses specialising in qualitative and quantitative research methodologies, user interface design, or those that have expertise in digital services tailored to customer needs would be well-suited to compete in such tenders. Engaging with the Student Loans Company Limited can open avenues for future contracts as they seek continuous improvement of their digital offerings.

## Notice

Contract Awad Notice - support for SLC to ensure digital services meet the needs and expectations of customers by carrying out user experience research & usability testing.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bac0a494-a823-4618-9e27-9ab7b9314347 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2018 |
| Submission deadline | 24 Oct 2017 |
| Future notice date | Not specified |
| Award date | 9 Nov 2017 |
| Contract period | 13 Nov 2017 - 12 Nov 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,000 |
| Lots value | Not specified |
| Awards value | £160,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | USER VISION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 21 Feb 2018 at 09:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bac0a494-a823-4618-9e27-9ab7b9314347

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bac0a494-a823-4618-9e27-9ab7b9314347
  21st February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-645fc6f2-892b-49cd-9651-c0f2fa7b460f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-645fc6f2-892b-49cd-9651-c0f2fa7b460f.json.