---
title: "Lines and Calls Services"
ocid: "ocds-b5fd17-6483aee4-b0b2-40ba-a845-8c7615eea9f0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6483aee4-b0b2-40ba-a845-8c7615eea9f0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6483aee4-b0b2-40ba-a845-8c7615eea9f0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6483aee4-b0b2-40ba-a845-8c7615eea9f0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS"
published: "2025-01-15"
---

# Lines and Calls Services

Buyer: DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS  
Current stage: Award  
OCID: ocds-b5fd17-6483aee4-b0b2-40ba-a845-8c7615eea9f0

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## Summary

The Department for Environment, Food & Rural Affairs (DEFRA) has completed a direct award for "Lines and Calls Services" to British Telecommunications. This contract, which falls under the IT services category (CPV code 72000000), is situated in the United Kingdom. The services are essential to maintain public telephone network operations as the UK transitions from analogue to digital services by December 2025. The procurement process concluded with an award on January 7, 2025, and the contract runs from January 8, 2025, to January 7, 2026, with a total value of £452,532.

This tender represents a substantial opportunity for businesses specialising in IT and telecommunications services to engage with crucial public infrastructure projects, especially those capable of supporting the digital transition from analogue services. Large-scale companies are the best fit, given the nature and scope of the services required. The contract underscores the importance of ensuring continuous operation of essential public services, making it pivotal for businesses aiming to expand their involvement in high-stakes, government-supported digital initiatives.

## Notice

The UK public telephone network is moving from an Analogue service to an Internet Protocol (IP) based service and network operators will cease all analogue provisions across the UK by December 2025. The business needs services underpinned by PSTN to continue to function until the services are either ceased or moved to digital alternatives and are crucial for services across many customer groups at various levels of importance. Therefore, a new Direct Award is needed to safeguard these services and to guarantee ongoing Service Operations until they are eventually phased out.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d354f312-6735-4d76-80be-a15233e00d6c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award to same Supplier |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2025 |
| Submission deadline | 7 Jan 2025 |
| Future notice date | Not specified |
| Award date | 7 Jan 2025 |
| Contract period | 8 Jan 2025 - 7 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £452,532 |
| Lots value | Not specified |
| Awards value | £452,532 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW19 3JR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Merton |
| Electoral ward | Merton Park |
| Westminster constituency | Wimbledon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Jan 2025 at 16:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d354f312-6735-4d76-80be-a15233e00d6c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d354f312-6735-4d76-80be-a15233e00d6c
  15th January 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d00189c6-03e4-4425-8a46-0de8fdba208a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6483aee4-b0b2-40ba-a845-8c7615eea9f0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6483aee4-b0b2-40ba-a845-8c7615eea9f0.json.