---
title: "Customer Services CRM System"
ocid: "ocds-b5fd17-6488a826-c41d-4ff1-bdcc-1f34a94565c5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6488a826-c41d-4ff1-bdcc-1f34a94565c5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6488a826-c41d-4ff1-bdcc-1f34a94565c5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6488a826-c41d-4ff1-bdcc-1f34a94565c5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WELLAND PROCUREMENT UNIT"
published: "2025-12-19"
---

# Customer Services CRM System

Buyer: WELLAND PROCUREMENT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-6488a826-c41d-4ff1-bdcc-1f34a94565c5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6488a826-c41d-4ff1-bdcc-1f34a94565c5)  
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## Summary

Melton Borough Council, through the Welland Procurement Unit, has completed the award of a contract for the development and management of a Customer Services CRM System. This procurement process was executed via a direct award through the G Cloud 14 CCS framework, falling under the category of "Communication and multimedia software package" with CPV code 48500000. The project is valued at £257,665 and has a contract period starting on 19th December 2025 and concluding on 18th December 2028. The procurement method was selective, specifically a call-off from a framework agreement, with the process having reached completion and the award being made on 23rd July 2025. The services will be implemented in the East Midlands, United Kingdom.

This tender presents significant business opportunities, particularly for companies specialising in communication and multimedia software packages. The contract has been awarded to IEG4 Limited, a small and medium-sized enterprise (SME), highlighting potential openings for similarly sized businesses with expertise in information systems and servers. By participating in such procurement processes, businesses can enhance their portfolios and build credibility through securing government contracts. Engaging in this service provision could also lead to further opportunities in the public sector market, particularly within frameworks like the G Cloud.

## Notice

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c1c8507b-2226-43eb-b6dc-84ad3c8cd62f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2025 |
| Submission deadline | 22 Jul 2025 |
| Future notice date | Not specified |
| Award date | 22 Jul 2025 |
| Contract period | 19 Dec 2025 - 18 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £257,665 |
| Lots value | Not specified |
| Awards value | £257,665 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELLAND PROCUREMENT UNIT |
| Locality | MELTON MOWBRAY |
| Post town | Leicester |
| Postcode | LE13 1GH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Melton |
| Electoral ward | Melton Warwick |
| Westminster constituency | Melton and Syston |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IEG4 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package
- 48510000 - Communication software package
- 48520000 - Multimedia software package
- 48800000 - Information systems and servers
- 48900000 - Miscellaneous software package and computer systems

## Release History

- 19 Dec 2025 at 14:43 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c1c8507b-2226-43eb-b6dc-84ad3c8cd62f
- 19 Dec 2025 at 14:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c1c8507b-2226-43eb-b6dc-84ad3c8cd62f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c1c8507b-2226-43eb-b6dc-84ad3c8cd62f
  19th December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6488a826-c41d-4ff1-bdcc-1f34a94565c5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6488a826-c41d-4ff1-bdcc-1f34a94565c5.json.