---
title: "Provision of the ResilienceDirect Support Desk and Out of Hours Triage"
ocid: "ocds-b5fd17-64b1d386-696c-46ab-99b2-ca33dfd50b09"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64b1d386-696c-46ab-99b2-ca33dfd50b09"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64b1d386-696c-46ab-99b2-ca33dfd50b09.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-64b1d386-696c-46ab-99b2-ca33dfd50b09.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE : CABINET OFFICE"
published: "2021-07-08"
---

# Provision of the ResilienceDirect Support Desk and Out of Hours Triage

Buyer: CABINET OFFICE : CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-64b1d386-696c-46ab-99b2-ca33dfd50b09

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-64b1d386-696c-46ab-99b2-ca33dfd50b09)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-64b1d386-696c-46ab-99b2-ca33dfd50b09.json)

## Summary

The Cabinet Office is conducting a public procurement process for the "Provision of the ResilienceDirect Support Desk and Out of Hours Triage." This contract falls under the services industry, specifically categorised as Helpdesk and support services (CPV code 72253000). The contract is valued at £580,000 and was awarded on 21st June 2021, with a contract period commencing on 30th June 2021 and concluding on 29th June 2023. The procurement method utilised for this tender was selective, executed through a call-off from a framework agreement, and the delivery locations include various regions within the United Kingdom, including the Isle of Man and Channel Islands.

This tender presents a significant opportunity for businesses within the IT support and managed services sectors, particularly those capable of providing helpdesk and triage services. As the cabinet office requires reliable support around the clock, companies with expertise in operational resilience, emergency response, and out-of-hours services could thrive in this competitive environment. The selection criteria appear to favour larger organisations over SMEs and voluntary community sector enterprises, which may influence strategic partnerships or collaborations among bidders to strengthen their proposals.

## Notice

The ResilienceDirectTM team (RD), are seeking a provider for the provision of a Support Desk and Out of Hours Triage.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0870f10d-6e8a-442d-b2a4-28fa2ed63179 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2021 |
| Submission deadline | 21 Jun 2021 |
| Future notice date | Not specified |
| Award date | 20 Jun 2021 |
| Contract period | 29 Jun 2021 - 29 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £580,000 |
| Lots value | Not specified |
| Awards value | £580,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE : CABINET OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESILIENCE PLANNING SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 8 Jul 2021 at 15:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0870f10d-6e8a-442d-b2a4-28fa2ed63179

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0870f10d-6e8a-442d-b2a4-28fa2ed63179
  8th July 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/11e82300-fb99-491e-9acb-e0a40ad21758
  CCSI21A22 - G-Cloud-12-Call-Off-Contract-v0.1 REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/45239002-4e80-4178-9adf-65a3c98d7a81
  CCIS21A22 Award Letter v1.0 REDACTED

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64b1d386-696c-46ab-99b2-ca33dfd50b09. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64b1d386-696c-46ab-99b2-ca33dfd50b09.json.