---
title: "Cloud Contact Centre"
ocid: "ocds-b5fd17-64b4a43b-091a-4372-8c43-3395ff4cae74"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64b4a43b-091a-4372-8c43-3395ff4cae74"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64b4a43b-091a-4372-8c43-3395ff4cae74.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-64b4a43b-091a-4372-8c43-3395ff4cae74.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNITED LINCOLNSHIRE HOSPITALS NHS TRUST"
published: "2023-01-23"
---

# Cloud Contact Centre

Buyer: UNITED LINCOLNSHIRE HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-64b4a43b-091a-4372-8c43-3395ff4cae74

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-64b4a43b-091a-4372-8c43-3395ff4cae74)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-64b4a43b-091a-4372-8c43-3395ff4cae74.json)

## Summary

The United Lincolnshire Hospitals NHS Trust has successfully awarded a contract for the provision of a Cloud Contact Centre for patients, aimed at enhancing digital platform access for quicker response times. The contract, valued at £402,000 GBP, was awarded to Vodafone. The contract period is set to start on 1st February 2023 and end on 31st January 2026.

This opportunity is particularly suited for businesses in the IT software package industry. The procurement stage has been completed, offering an opening for growth for SMEs with expertise in service delivery within the healthcare sector. The procurement process was conducted using the Other method, with a tender period ending on 15th June 2022. Companies interested in providing innovative solutions for patient communication within the healthcare setting are encouraged to explore this contract further.

## Notice

Cloud Contact Centre for patients to access digital platform to aid quicker response times

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3099e354-b59e-47ea-88f7-e2cf2be9be46 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2023 |
| Submission deadline | 15 Jun 2022 |
| Future notice date | Not specified |
| Award date | 20 Jan 2023 |
| Contract period | 1 Feb 2023 - 31 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £402,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED LINCOLNSHIRE HOSPITALS NHS TRUST |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN2 5QY |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Abbey |
| Westminster constituency | Lincoln |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 23 Jan 2023 at 13:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3099e354-b59e-47ea-88f7-e2cf2be9be46

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3099e354-b59e-47ea-88f7-e2cf2be9be46
  23rd January 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64b4a43b-091a-4372-8c43-3395ff4cae74. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64b4a43b-091a-4372-8c43-3395ff4cae74.json.