---
title: "Provision of ServiceNow - PS/23/112"
ocid: "ocds-b5fd17-64b896d7-4034-4615-bc05-c37f6bf74e15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64b896d7-4034-4615-bc05-c37f6bf74e15"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64b896d7-4034-4615-bc05-c37f6bf74e15.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-64b896d7-4034-4615-bc05-c37f6bf74e15.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2024-01-04"
---

# Provision of ServiceNow - PS/23/112

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-64b896d7-4034-4615-bc05-c37f6bf74e15

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-64b896d7-4034-4615-bc05-c37f6bf74e15)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-64b896d7-4034-4615-bc05-c37f6bf74e15.json)

## Summary

The DVLA - Driver & Vehicle Licensing Agency has awarded a contract for the Provision of ServiceNow to PHOENIX SOFTWARE LIMITED. The contract, valued at £3,138,190.26 GBP, was awarded through a selective procurement method involving a call-off from a framework agreement. The contract period spans from December 30, 2023, to December 29, 2026. The buying organisation, DVLA, is located in Swansea, Wales, with the contract delivery address being SA6 7JL.

This tender presents an opportunity for businesses operating in the services industry, particularly those providing software packages and information systems. Companies with expertise in technology services may find this tender well-suited for competition. The contract, awarded via the Crown Commercial Services Framework, signifies potential growth opportunities for vendors looking to partner with government agencies like the DVLA in the United Kingdom.

## Notice

Award of Contract has been completed via Crown Commercial Services Framework. Award notice published for transparency. Contract is for the Provision of ServiceNow.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e5f4d944-ff2e-40ac-8a09-75ea7b5c0a50 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2024 |
| Submission deadline | 6 Nov 2023 |
| Future notice date | Not specified |
| Award date | 5 Dec 2023 |
| Contract period | 30 Dec 2023 - 29 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,138,190 |
| Lots value | Not specified |
| Awards value | £3,138,190 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Jan 2024 at 12:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5f4d944-ff2e-40ac-8a09-75ea7b5c0a50

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e5f4d944-ff2e-40ac-8a09-75ea7b5c0a50
  4th January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d2af3796-5dc9-441a-bbb8-dbddd4852418
  Award Letter {REDACTED}

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64b896d7-4034-4615-bc05-c37f6bf74e15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64b896d7-4034-4615-bc05-c37f6bf74e15.json.