---
title: "Patient and Carer Experience, Friends and Family Test"
ocid: "ocds-b5fd17-64caf988-4864-4a4b-96bd-0fe83ab709a7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64caf988-4864-4a4b-96bd-0fe83ab709a7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64caf988-4864-4a4b-96bd-0fe83ab709a7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-64caf988-4864-4a4b-96bd-0fe83ab709a7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST"
published: "2025-04-15"
---

# Patient and Carer Experience, Friends and Family Test

Buyer: TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-64caf988-4864-4a4b-96bd-0fe83ab709a7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-64caf988-4864-4a4b-96bd-0fe83ab709a7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-64caf988-4864-4a4b-96bd-0fe83ab709a7.json)

## Summary

Tees, Esk and Wear Valleys NHS Foundation Trust has awarded a contract titled "Patient and Carer Experience, Friends and Family Test" under the industry category of Software package and information systems. The contract, valued at £133,088, was awarded to iWGC Ltd following a selective procurement method through the Crown Commercial Services RM1557.14 G-Cloud 14 framework. The procurement process is in the Award stage, and the contract period runs from 1st April 2025 to 31st March 2028. The project is located in Darlington, specifically at West Park Hospital, with the postal code DL2 2TS. Key dates include the tender period end on 28th February 2025, the award date on 17th March 2025, and the publication of the award notice on 15th April 2025.

This tender offers significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs). Businesses specialising in software and information systems are well-suited to compete for similar contracts due to the specified industry category. The need for services that enhance patient and carer experience through reliable software solutions can open doors for companies with expertise in healthcare-related technology. Participating in tenders like this can lead to long-term contracts and establish a strong presence within the NHS and public sector frameworks.

## Notice

Tees, Esk and Wear Valleys NHS Foundation Trust have completed a call off without competition via Crown Commercial Services RM1557.14 G-Cloud 14 framework. The contract was awarded to iWGC Ltd to supply the service for a period of 36 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6ec0dbc3-d02f-4fd3-83da-11bf60eb4d2c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Apr 2025 |
| Submission deadline | 28 Feb 2025 |
| Future notice date | Not specified |
| Award date | 17 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £133,088 |
| Lots value | Not specified |
| Awards value | £133,088 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL2 2TS |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Brinkburn & Faverdale |
| Westminster constituency | Darlington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IWGC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Apr 2025 at 16:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6ec0dbc3-d02f-4fd3-83da-11bf60eb4d2c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6ec0dbc3-d02f-4fd3-83da-11bf60eb4d2c
  15th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64caf988-4864-4a4b-96bd-0fe83ab709a7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64caf988-4864-4a4b-96bd-0fe83ab709a7.json.