---
title: "Contact Centre as a Service - Product"
ocid: "ocds-b5fd17-64cc6c03-ae5b-49bd-a006-bbcbc1dc2eb3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64cc6c03-ae5b-49bd-a006-bbcbc1dc2eb3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64cc6c03-ae5b-49bd-a006-bbcbc1dc2eb3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-64cc6c03-ae5b-49bd-a006-bbcbc1dc2eb3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2026-07-07"
---

# Contact Centre as a Service - Product

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-64cc6c03-ae5b-49bd-a006-bbcbc1dc2eb3

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## Summary

The Student Loans Company Limited, a public sector organisation based in Glasgow, Scotland, has completed the procurement process for a new Contact Centre as a Service - Product. This procurement falls under the industry category of communication software with a total contract value of £5,532,977.10, inclusive of extension options. The procurement was initiated through a competitive call-off from the GCA RM6116 Network Services 3 Lot 4C and is classified as a selective procurement method. The contract has an initial term of 36 months and can be extended twice for an additional 12 months each. The procurement stage has reached the award phase as of 28 April 2026, with the contract period commencing on 15 June 2026 and concluding on 14 June 2029.

This tender represents a significant opportunity for businesses specialising in communication software services to engage with a large-scale public sector buyer. Predominantly suited for medium to large enterprises due to the procurement's scale and the nature of the contracting framework, businesses that provide innovative and scalable communication solutions could greatly benefit. Although the procurement method utilised a framework agreement, companies within the tech industry, particularly those experienced with framework call-offs, would find this contract valuable for establishing and expanding their presence in the public sector market.

## Notice

SLC has procured a new Contact Centre as a Service - Product. This procurement was a competitive call-off from GCA RM6116 Network Services 3 Lot 4C. Contract has a 36 month initial term, with 2 x 12 month extension options. Pricing is consumption based. Value of this notice is the total contract value including extension options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8102e384-0cf2-47f4-9730-7fde764efbc3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2026 |
| Submission deadline | 31 Jan 2026 |
| Future notice date | Not specified |
| Award date | 27 Apr 2026 |
| Contract period | 14 Jun 2026 - 14 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,532,977 |
| Lots value | Not specified |
| Awards value | £5,532,977 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G5 8DF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 7 Jul 2026 at 08:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8102e384-0cf2-47f4-9730-7fde764efbc3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8102e384-0cf2-47f4-9730-7fde764efbc3
  7th July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64cc6c03-ae5b-49bd-a006-bbcbc1dc2eb3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64cc6c03-ae5b-49bd-a006-bbcbc1dc2eb3.json.