---
title: "ICT: Service Operations: Service Desk & Associated Services"
ocid: "ocds-b5fd17-64cf0ee3-cfad-4a37-b4a2-99677ae1065e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64cf0ee3-cfad-4a37-b4a2-99677ae1065e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64cf0ee3-cfad-4a37-b4a2-99677ae1065e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-64cf0ee3-cfad-4a37-b4a2-99677ae1065e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2023-04-05"
---

# ICT: Service Operations: Service Desk & Associated Services

Buyer: FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-64cf0ee3-cfad-4a37-b4a2-99677ae1065e

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## Summary

The Foreign Commonwealth and Development Office has awarded a contract for ICT: Service Operations: Service Desk & Associated Services. The procurement process was conducted through the Crown Commercial Service "Technology Services 3 framework, lot 3b. The contract value is £3,478,594 GBP, and the contract period is from 24th March 2023 to 30th June 2027. The buyer organisation is located in London, England, with the deadline for the tender period set for 29th September 2022. The main procurement category is services, and the procurement method used was selective, with a call-off from a framework agreement.

This tender provides an opportunity for businesses in the ICT service operations industry. Small and medium-sized enterprises (SMEs) are well-suited to compete given the suitability preference for SMEs. Businesses offering helpdesk and support services can find growth opportunities through this contract. Computacenter (UK) Limited was awarded the contract, highlighting opportunities for large-scale suppliers. The contract award date was 24th March 2023, offering a glimpse of the types of businesses that can benefit from similar future procurement opportunities in the ICT services category.

## Notice

Award of a Further Competition conducted the Crown Commercial Service "Technology Services 3 framework, lot 3b.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d864f0bd-cadb-4a45-8f3a-15c0ac31ca44 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2023 |
| Submission deadline | 29 Sep 2022 |
| Future notice date | Not specified |
| Award date | 24 Mar 2023 |
| Contract period | 24 Mar 2023 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,478,594 |
| Lots value | Not specified |
| Awards value | £3,478,594 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTACENTER (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 5 Apr 2023 at 09:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d864f0bd-cadb-4a45-8f3a-15c0ac31ca44

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d864f0bd-cadb-4a45-8f3a-15c0ac31ca44
  5th April 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64cf0ee3-cfad-4a37-b4a2-99677ae1065e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64cf0ee3-cfad-4a37-b4a2-99677ae1065e.json.