--- title: "Defence Digital IT Service Management Tooling Service Partner Contract Notice" ocid: "ocds-b5fd17-64e8bec1-555f-4529-8984-840e8d1e5616" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64e8bec1-555f-4529-8984-840e8d1e5616" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64e8bec1-555f-4529-8984-840e8d1e5616.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-64e8bec1-555f-4529-8984-840e8d1e5616.json" source: "Contracts Finder" current_stage: "Tender" buyer: "MINISTRY OF DEFENCE" published: "2022-07-05" --- # Defence Digital IT Service Management Tooling Service Partner Contract Notice Buyer: MINISTRY OF DEFENCE Current stage: Tender OCID: ocds-b5fd17-64e8bec1-555f-4529-8984-840e8d1e5616 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-64e8bec1-555f-4529-8984-840e8d1e5616) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-64e8bec1-555f-4529-8984-840e8d1e5616.json) ## Summary The Ministry of Defence has issued a contract notice for the Defence Digital IT Service Management Tooling Service Partner. This tender falls under the information technology services category, with a total contract value of £55 million. The procurement is currently in the tender stage, with submissions due by 7th August 2022. The contract period is set to commence on 1st April 2023 and will run until 31st March 2027, primarily based in Corsham, South West England. This procurement is being conducted under specific exemptions from the Public Contracts Regulations due to UK essential security interests. This tender presents an exceptional opportunity for businesses specialising in information technology services, particularly those equipped to provide operational support, maintenance, and technical change management. Small and medium-sized enterprises (SMEs) may find this contract suitable, especially those with experience in managing multi-supplier information systems and offering IT service management capabilities. Competitors are advised to engage with the provided PQQ documentation for detailed requirements and selection criteria to prepare their proposals effectively. ## Notice Defence Digital IT Service Management Tooling Service Partner (DD ITSM TSP) The DD ITSM Tooling Service sits within the Operational Service Management (OSM) programme within the Defence Digital function of the Ministry of Defence (the "Authority"). Defence Digital is responsible for the delivery and support of information systems and services to operations and to all parts of the UK Defence community, including other areas of government. - The DD ITSM Tooling Service Partner will operate, support and maintain the tooling that supports OSM and underpins the DD Enterprise Service Integration and Management (SIAM) ecosystem, enabling management of multi supplier information systems to the performance required by Defence. - The DD ITSM Tooling Service Partner will provide technical support, maintenance, technical change management and training for the DD ITSM Tooling capability, whilst working with the Defence Digital OSM programme team to ensure the service management ticketing capability remains future-proof and fit for purpose. - Further details on the requirement can be found within the DD ITSM Tooling Service Partner Supplier Prospectus document. - Further details on the security conditions can be found at Annex A of the PQQ: Security Aspects Letter. - Full guidance on how the selection will be made pursuant to the PQQ will be given in the PQQ document. Additional information: - The Authority reserves the right to amend any condition related to security of information in order to reflect any relevant changes in national law or government policy. If any contract documents are accompanied by instructions on safeguarding classified information (e.g. a Security Aspects Letter), the Authority reserves the right to amend the terms of these instructions to reflect any changes in national law or government policy, whether in respect of the applicable protective marking scheme, specific protective markings given, the aspects to which any protective marking applies, or otherwise. - Applicants are to note that the Authority has engaged external consultants to support the procurement. These external consultants are being managed by the Authority and have roles throughout the procurement process, both in drafting the procurement documentation, including selection criteria, and in evaluating applications. Appropriate Ethical Walls and Conflict of Interest regimes are in place. The PQQ is available on the Defence Sourcing Portal (DSP). You will need a DSP Account and Log In to access the PQQ. A link to the PQQ is provided. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/762e648a-9bbd-4e1c-a237-a7120b6d147f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - This procurement is exempt from the application of the Public Contracts Regulations 2015 ("PCR") and the Defence and Security Public Contracts Regulations 2011 ("DSPCR") in order to protect UK essential security interests. | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Jul 2022 | | Submission deadline | 7 Aug 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2023 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £55,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF DEFENCE | | Locality | CORSHAM | | Post town | Swindon | | Postcode | SN13 9NR | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK72 Wiltshire | | Local authority | Wiltshire | | Electoral ward | Corsham Ladbrook | | Westminster constituency | Chippenham | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222300 - Information technology services - 72223000 - Information technology requirements review services - 72610000 - Computer support services ## Release History - 5 Jul 2022 at 12:32 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/762e648a-9bbd-4e1c-a237-a7120b6d147f - 4 Jul 2022 at 15:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/762e648a-9bbd-4e1c-a237-a7120b6d147f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/762e648a-9bbd-4e1c-a237-a7120b6d147f 5th July 2022 - Opportunity notice on Contracts Finder - https://contracts.mod.uk/go/404451020181CE46D40C Addition of link to PQQ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64e8bec1-555f-4529-8984-840e8d1e5616. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64e8bec1-555f-4529-8984-840e8d1e5616.json.