---
title: "Court Appointed Intermediary Services - Framework Re-Opening April 2025"
ocid: "ocds-b5fd17-64ed5353-5de4-4647-bf5a-581836f7d032"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64ed5353-5de4-4647-bf5a-581836f7d032"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64ed5353-5de4-4647-bf5a-581836f7d032.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-64ed5353-5de4-4647-bf5a-581836f7d032.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2025-04-27"
---

# Court Appointed Intermediary Services - Framework Re-Opening April 2025

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-64ed5353-5de4-4647-bf5a-581836f7d032

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## Summary

The Ministry of Justice (MoJ) in the United Kingdom is actively seeking tenders for the provision of Court Appointed Intermediary Services to support individuals in the criminal, civil, family, and tribunal jurisdictions. This tender facilitates communication support for vulnerable service users within courts and tribunals across England, Wales, and Scotland. The procurement follows an open procedure under the Light Touch Regime and involves re-opening two dynamic framework agreements: the Managed & Approved Service Provider (MASP) and Approved Service Provider (ASP) frameworks. Organisations interested have until 13 May 2025 to submit their tenders, with service provision scheduled to commence on 31 July 2025 and conclude on 31 March 2026. Key regions for service deployment include areas such as London, the West Midlands, and Scotland, classified under CPV code 75231100 (law-courts-related administrative services).

This tender offers significant opportunities for businesses specialising in administrative and support services for legal processes, particularly those skilled at managing communication for vulnerable groups. The frameworks are dynamic and designed to admit new providers every six months, making them particularly attractive for SMEs and VCSEs capable of meeting the demands of large-scale bookings or delivering specialist intermediary services on demand. Successful applicants can secure roles that will allow them to leverage their expertise in law-courts-related services, enhancing their visibility and growth in Government contracts.

## Notice

This notice relates to the re-opening of framework agreements originally awarded following a procurement exercise conducted under the light tough regime, following a process similar to the open procedure. The Ministry of Justice (MoJ) is inviting tenders for the provision of Court Appointed Intermediary Services (CAIS), to support vulnerable defendants in the criminal jurisdiction and vulnerable parties and witnesses in the civil, family and tribunal jurisdictions. These services will be provided in courts and tribunals in England and Wales and tribunals in Scotland. Intermediaries facilitate impartial communication to enable complete, coherent and accurate communication between vulnerable people and the courts/tribunals. Intermediaries may be instructed to provide an assessment of a person's communication needs, and provide recommendations on measures that could be put in place by the court to support vulnerable people, young people, children and other individuals who may need assistance during court proceedings. The intermediary may also be required to attend hearings to provide such assistance and support. For the avoidance of doubt, the MoJ is only seeking tenders in relation to intermediary services that currently fall outside the remit of the MoJ Witness Intermediary Scheme (MoJ WIS). All requests for intermediary support for witnesses in criminal cases will continue to be managed via the MoJ WIS. Additional information: The MoJ invites tenders for Court Appointed Intermediary Services to support two existing framework agreements: the Managed & Approved Service Provider framework (MASP), and the Approved Service Provider framework (ASP). The MASP framework seeks providers with the ability to manage multiple simultaneous bookings, and the capability to recruit, train and manage intermediaries to support a range of vulnerabilities, for deployment nationally. The ASP framework seeks experienced and qualified intermediaries to support bookings on demand. There is no limit to the number of service providers awarded a place on either framework, however a service provider may not hold a place on both the MASP and ASP frameworks simultaneously. The MoJ is managing this procurement in accordance with its general obligations under UK law and specifically in accordance with the Public Contracts Regulations 2015 (PCRs) and the Light Touch Regime contained within Regulations 74 to 77. The framework agreements are dynamic frameworks and a hybrid of a framework agreement and dynamic purchasing system. As such, the framework agreements will be re-opened at six month intervals for the admission of new service providers who qualify against the selection and award criteria outlined in the procurement documents. This is the sixth re-opening of the frameworks, following their introduction in April 2022.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/649f4b60-11d6-45db-91d1-fa235a02ba6a |
| Notice type | Award Notice |
| Procurement type | Dynamic, Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2025 |
| Submission deadline | 13 May 2025 |
| Future notice date | Not specified |
| Award date | 21 Dec 2021 |
| Contract period | 21 Dec 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 15 |
| Supplier names | ALISON COX; AMY HARRISON; BRENDAN O'MAHONY T/A CJS PSYCHOLOGY; CATHERINE O'NEILL; CHRIS BOJAS; COMMUNICOURT; JENNIFER BEAUMONT; KAREN REED; LOUISE HARTE; MARGARET FIRTH; ODINA NZEGWU; RACHEL SPOTSWOODE LTD T/A THE JUSTICE INTERMEDIARY; ROBERT THOMAS; THE INTERMEDIARY GROUP LIMITED T/A THE INTERMEDIARY COOPERATIVE; TRIANGLE SERVICES |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75231100 - Law-courts-related administrative services

## Release History

- 27 Apr 2025 at 12:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/649f4b60-11d6-45db-91d1-fa235a02ba6a
- 16 Oct 2024 at 07:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/122687f1-a146-439e-a776-3c21ec5d93f3
- 9 Apr 2024 at 18:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d220ab2b-9b3a-4a01-a7cd-f16fe80909ba
- 21 Apr 2022 at 13:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c28ba155-e40a-4795-87a0-9f956a0f1d1b
- 11 Aug 2021 at 14:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d4101401-02db-4e88-858f-ab76975454d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/649f4b60-11d6-45db-91d1-fa235a02ba6a
  27th April 2025 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/122687f1-a146-439e-a776-3c21ec5d93f3
  16th October 2024 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d220ab2b-9b3a-4a01-a7cd-f16fe80909ba
  9th April 2024 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d4101401-02db-4e88-858f-ab76975454d9
  1st February 2024 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c28ba155-e40a-4795-87a0-9f956a0f1d1b
  21st April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/41479939-00a5-4b39-a710-1ed97fa0e3e5
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/306e03b8-955d-47f7-a811-ac86254fdd18
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2db27309-3a29-46db-933a-e6a4a83ab77c
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/27a7dd78-9f3b-40ef-a208-0059774ba9f2
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/72e859b0-5290-438d-8b8b-c3e443ed3e10
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/870ddb2e-245a-4951-a377-af68d50c0a5e
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7d325846-829a-40d4-9f57-001673e59bb4
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/792da116-f688-450c-a888-6ccdcfe3dc17
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c534aba9-6f68-4867-a320-b82610dea670
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c0a43363-b61b-440b-9b5c-a32085b6107a
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1ddfc8ee-b176-48af-8620-9ef52e5a3a5b
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/29733a04-b392-4da9-8976-149c7852b267
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/61160d8d-a2ea-4716-b052-92d3d9ec4940
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3c83f357-1291-4f90-86b9-59def89a899b
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c36c2336-0517-492a-ac84-b7fc1d525d2a
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ad1774ec-91d5-42ae-bc9d-0b3c30d7e89c
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/430ac9fd-9ded-479a-a9bb-37ebf59b4fc6
  n/a

## Notice URLs

- http://www.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64ed5353-5de4-4647-bf5a-581836f7d032. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64ed5353-5de4-4647-bf5a-581836f7d032.json.