---
title: "PROC 645 Digital Interviewing"
ocid: "ocds-b5fd17-64f911e9-5315-4d66-b557-57560d9bcf92"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64f911e9-5315-4d66-b557-57560d9bcf92"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64f911e9-5315-4d66-b557-57560d9bcf92.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-64f911e9-5315-4d66-b557-57560d9bcf92.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2022-03-30"
---

# PROC 645 Digital Interviewing

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-64f911e9-5315-4d66-b557-57560d9bcf92

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-64f911e9-5315-4d66-b557-57560d9bcf92)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-64f911e9-5315-4d66-b557-57560d9bcf92.json)

## Summary

The Home Office is seeking bids for the contract titled "PROC 645 Digital Interviewing" aimed at providing software-related services to enhance the digital interviewing process for visa and asylum applications. This procurement is currently at the award stage, having been published on 30 March 2022. The contract has a total value of £1,861,264.68 and is set to run from 17 March 2022 to 16 March 2024. The project entails the development of various components, including digital audio recording software, interview records software, and cloud storage solutions, with services required across the United Kingdom and beyond, including British Overseas Territories and European locations.

This tender provides significant opportunities for businesses specialising in software development, particularly those experienced with audio-processing systems and data management solutions. Small and medium enterprises (SMEs) that can demonstrate expertise in digital interview technologies and cloud storage solutions may find themselves well-placed to compete for similar contracts within government sectors. The expected capability to provide effective management information reporting and role-based user access control will be essential, making this a viable opportunity for tech firms focusing on innovative software implementations.

## Notice

Digital Interviewing is used by the Home Office Visas & Immigration Directorate to gather additional information to support a visa application or asylum claim. Interviews are currently carried out in-person and as remote interviews (via telephone or video links). Other areas of the Home Office also use interviewing to different extents. The core components of the project include: * Digital Audio Recording Software; Capture the audio from all participants whether they are present in the host room or joining remotely via MS Teams. It will allow control of the audio (e.g. pause) during the interview and will link to the Interview Record Forms software. * Interview Records Software: Capture typed information during the interview in relation to the interview including information about the interview, the participants and the questions, statements and response made during the interview. * Cloud Hosted Storage: The audio record and the interview record forms will be saved and stored to cloud-hosted storage on completion of the interview or, if offline, when later connected to the network * Management Information: The solution must provide reports of all digital interviews undertaken with filtering and sorting by all metadata data captured during interviewing and any automatically applied grouped by business area/team responsible. * RBAC: The solution shall have Role-based User Access Control which will allow specific user roles to be defined - each with a specific set of permissions within the system * Auto Transcription: Provision of automated transcripts from the recorded interview audio including all audio spoken during the interview in the English language only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b5665e76-100c-4881-8962-c6d94aa16633 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2022 |
| Submission deadline | 24 Jun 2021 |
| Future notice date | Not specified |
| Award date | 24 Dec 2021 |
| Contract period | 17 Mar 2022 - 16 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,861,264 |
| Lots value | Not specified |
| Awards value | £1,861,264 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BUSINESS SYSTEMS (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 30 Mar 2022 at 10:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b5665e76-100c-4881-8962-c6d94aa16633

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b5665e76-100c-4881-8962-c6d94aa16633
  30th March 2022 - Awarded contract notice on Contracts Finder
- https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001R5QX/EBZzmNvm.IjIM7KY9UVQAVufnpKr.7LWeY7DrZ8vNhg
  Proc 645-Contract Award Form - REDACTED

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64f911e9-5315-4d66-b557-57560d9bcf92. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64f911e9-5315-4d66-b557-57560d9bcf92.json.