---
title: "Casework Assistance services"
ocid: "ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOUSING OMBUDSMAN"
published: "2020-09-19"
---

# Casework Assistance services

Buyer: HOUSING OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3.json)

## Summary

The Housing Ombudsman has recently completed the procurement process for Casework Assistance services, classified under administrative services for business operations. The procurement was conducted using an open procedure, with the tender period concluding on 25th August 2020. The awarded contract, valued at £850,000, will span from 16th September 2020 to 30th September 2022, focusing on delivering approximately 75 completed housing complaint case reviews monthly. The location of service delivery encompasses the United Kingdom and several overseas territories.

This contract presents significant growth opportunities for businesses specialising in dispute resolution and investigative services, particularly for those with experience working with ombudsman or regulatory sectors. Companies looking to expand their service offerings in the administrative domain, especially those with a scalable model and an ability to manage high volumes of casework, would be well-positioned to engage with the Housing Ombudsman in future procurements or partnerships.

## Notice

The Housing Ombudsman is seeking a supplier who has provided dispute resolution services/investigative services to either an Ombudsman or the regulatory service sector. The successful supplier will be required to review housing complaint case material and to complete a fully documented impartial and fair determination based on the facts of the case. The expected output per month from 01 November 2020 to 30 June 2021 is approximately 75 case completed per month

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11866a20-420c-4080-ae2f-8eaa33ff498b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Sep 2020 |
| Submission deadline | 24 Aug 2020 |
| Future notice date | Not specified |
| Award date | 24 Aug 2020 |
| Contract period | 15 Sep 2020 - 30 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £850,000 |
| Lots value | Not specified |
| Awards value | £850,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING OMBUDSMAN |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9GE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Blackwall & Cubitt Town |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLANCHATTON BIRMINGHAM |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75112000 - Administrative services for business operations

## Release History

- 19 Sep 2020 at 11:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/11866a20-420c-4080-ae2f-8eaa33ff498b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/11866a20-420c-4080-ae2f-8eaa33ff498b
  19th September 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=526384124
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3.json.