--- title: "Historic England Customer Service Provision" ocid: "ocds-b5fd17-6500508d-a6d6-4984-9486-04ecfb80667a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6500508d-a6d6-4984-9486-04ecfb80667a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6500508d-a6d6-4984-9486-04ecfb80667a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6500508d-a6d6-4984-9486-04ecfb80667a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HISTORIC ENGLAND" published: "2024-08-22" --- # Historic England Customer Service Provision Buyer: HISTORIC ENGLAND Current stage: Tender OCID: ocds-b5fd17-6500508d-a6d6-4984-9486-04ecfb80667a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6500508d-a6d6-4984-9486-04ecfb80667a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6500508d-a6d6-4984-9486-04ecfb80667a.json) ## Summary Historic England has initiated a tender process for a Customer Service Provision, requiring a supplier to handle general and filtered enquiries as the first point of contact. The services are to be delivered under an open procedure, covering general enquiries from Monday to Friday between 09:00 and 17:00. This contract, classified under Cleaning and sanitation services with additional focus on Office cleaning services, will start on 2nd December 2024 and run until 31st March 2028. Potential suppliers must express their interest and download documentation by 9th September 2024, with the contract encompassing services across the United Kingdom and possibly extending globally. This tender presents significant opportunities for SMEs in the customer service and cleaning sectors, providing a steady and substantial workload over several years. Businesses with expertise in remote customer service and handling high volumes of communications will find this contract particularly beneficial. Additionally, companies with innovative approaches to enhancing service quality, in line with Historic England’s commitment to continuous improvement, are well-suited to compete for this opportunity. ## Notice Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1. Additional information: Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/historicengland/aspx/Home in order to express interest and download documentation. Delivery Notes Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/historicengland/aspx/Home in order to express interest and download documentation. Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/31cb1e37-67fd-47bd-89ad-6559707cadf2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Aug 2024 | | Submission deadline | 9 Sep 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Dec 2024 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HISTORIC ENGLAND | | Locality | WILTSHIRE | | Post town | Swindon | | Postcode | SN2 2EH | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK71 Swindon | | Local authority | Swindon | | Electoral ward | Mannington and Western | | Westminster constituency | Swindon South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 90 - Sewage, refuse, cleaning and environmental services ### Codes - 90900000 - Cleaning and sanitation services - 90910000 - Cleaning services - 90919200 - Office cleaning services ## Release History - 22 Aug 2024 at 14:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/31cb1e37-67fd-47bd-89ad-6559707cadf2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/31cb1e37-67fd-47bd-89ad-6559707cadf2 22nd August 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/historicengland/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/historicengland/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6500508d-a6d6-4984-9486-04ecfb80667a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6500508d-a6d6-4984-9486-04ecfb80667a.json.