---
title: "Admin surge support service"
ocid: "ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2023-06-01"
---

# Admin surge support service

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38

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## Summary

The Home Office has awarded a contract for admin surge support service to Sitel UK Ltd. The contract has a total value of £6,000,000 and falls under the services category. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on 30th August 2021, and the contract period is from 31st August 2021 to 31st August 2023. The contracting authority is the Home Office located at 2 Marsham St, Westminster, London, SW1P 4DF, United Kingdom.

This tender for admin surge support service issued by the Home Office to Sitel UK Ltd presents an opportunity for businesses in the call centre industry to compete. Companies offering call centre services and related solutions would be well-suited to bid for this contract. The total contract value of £6,000,000 over the two-year contract period can provide a significant growth opportunity for the selected supplier, Sitel UK Ltd.

## Notice

Admin surge support service Additional information: Please note that Sitel have changed there name to Foundever.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6e0e7de7-03d7-4d62-8cb7-dfafdfe3cf4e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2023 |
| Submission deadline | 30 Aug 2021 |
| Future notice date | Not specified |
| Award date | 30 Aug 2021 |
| Contract period | 30 Aug 2021 - 31 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,000,000 |
| Lots value | Not specified |
| Awards value | £6,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SITEL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 1 Jun 2023 at 06:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6e0e7de7-03d7-4d62-8cb7-dfafdfe3cf4e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6e0e7de7-03d7-4d62-8cb7-dfafdfe3cf4e
  1st June 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38.json.