---
title: "Customer Service Training"
ocid: "ocds-b5fd17-653772aa-44a6-420f-9461-e94f8b02566e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-653772aa-44a6-420f-9461-e94f8b02566e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-653772aa-44a6-420f-9461-e94f8b02566e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-653772aa-44a6-420f-9461-e94f8b02566e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GENTOO GROUP LTD"
published: "2021-09-06"
---

# Customer Service Training

Buyer: GENTOO GROUP LTD  
Current stage: Award  
OCID: ocds-b5fd17-653772aa-44a6-420f-9461-e94f8b02566e

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-653772aa-44a6-420f-9461-e94f8b02566e.json)

## Summary

The Gentoo Group Ltd is seeking to develop a customer-centric culture through a procurement process titled "Customer Service Training," which falls under the personnel-training services category. The procurement method used was selective, following a restricted procedure, and the tender period concluded on 10 June 2021. The contract was awarded with a total value of £28,808, and the project was initiated on 29 July 2021 in Sunderland, North East England. The contract is set to last until 10 February 2022, providing a structured timeline for the delivery of training services.

This tender presents an excellent opportunity for businesses specialising in consultancy and training services, particularly those that can demonstrate a strong alignment with customer service development. Small and medium-sized enterprises (SMEs) are especially encouraged to participate, given their suitability for this contract. Firms with experience in fostering customer-oriented cultures and developing training programmes can leverage this opportunity to enhance their visibility and grow their business within the public sector.

## Notice

Consultancy and training services to support the development of a customer centric culture.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0bfbda4f-7806-4b81-be56-7f31fffe8565 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Sep 2021 |
| Submission deadline | 9 Jun 2021 |
| Future notice date | Not specified |
| Award date | 9 Jun 2021 |
| Contract period | 28 Jul 2021 - 10 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,808 |
| Lots value | Not specified |
| Awards value | £28,808 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENTOO GROUP LTD |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR3 3XR |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Doxford |
| Westminster constituency | Houghton and Sunderland South |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EMPATHY COMMUNICATIONS LIMTED |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79632000 - Personnel-training services

## Release History

- 6 Sep 2021 at 08:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0bfbda4f-7806-4b81-be56-7f31fffe8565

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0bfbda4f-7806-4b81-be56-7f31fffe8565
  6th September 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=623685561
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-653772aa-44a6-420f-9461-e94f8b02566e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-653772aa-44a6-420f-9461-e94f8b02566e.json.