---
title: "Voice Implementation and Integration Partner (VIIP)"
ocid: "ocds-b5fd17-654d89d5-eb9d-436a-8da5-f5bf0f1bb018"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-654d89d5-eb9d-436a-8da5-f5bf0f1bb018"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-654d89d5-eb9d-436a-8da5-f5bf0f1bb018.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-654d89d5-eb9d-436a-8da5-f5bf0f1bb018.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2025-01-24"
---

# Voice Implementation and Integration Partner (VIIP)

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-654d89d5-eb9d-436a-8da5-f5bf0f1bb018

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-654d89d5-eb9d-436a-8da5-f5bf0f1bb018)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-654d89d5-eb9d-436a-8da5-f5bf0f1bb018.json)

## Summary

The Ministry of Justice (MoJ) has completed the procurement process to find a Voice Implementation and Integration Partner (VIIP) to deliver surveys and implementation assistance for the next generation of MoJ Voice Solutions. The procurement falls under the Telecommunications services category (CPV code: 64200000) and encompasses regions including British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The tender followed a selective procurement method, specifically a call-off from a framework agreement. The procurement stage is the Award stage, with the award being made active on 30 December 2024. The contract period runs from 30 January 2024 to 29 January 2027, and the tender had a deadline of 24 January 2024.

This tender offers significant opportunities for business growth, particularly for SMEs, given its high value of GBP 12,916,666.66 and its endorsement for SMEs participation. Businesses with expertise in telecommunications services, especially those adept in voice solutions implementation and integration, will find this contract well-suited to their capabilities. The successful supplier, Insight Direct (UK) Ltd, is an example of an SME benefiting from such opportunities. Companies aiming to boost their business profile in the public sector and establish long-term relationships with government bodies should find such tenders highly beneficial.

## Notice

Partner for MoJ to deliver surveys and implementation assistance for the next generation of MoJ Voice Solutions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d87241ba-755c-43ae-82fb-f2f478b04daa |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2025 |
| Submission deadline | 24 Jan 2024 |
| Future notice date | Not specified |
| Award date | 30 Dec 2024 |
| Contract period | 30 Jan 2024 - 29 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | £12,916,666 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 24 Jan 2025 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d87241ba-755c-43ae-82fb-f2f478b04daa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d87241ba-755c-43ae-82fb-f2f478b04daa
  24th January 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/27ce091b-fa15-4711-afe3-19d2b40b7471
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-654d89d5-eb9d-436a-8da5-f5bf0f1bb018. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-654d89d5-eb9d-436a-8da5-f5bf0f1bb018.json.