---
title: "Soft Facilities Management Services Provider"
ocid: "ocds-b5fd17-65616e79-bfe9-462b-b6e2-5494a72ef93a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-65616e79-bfe9-462b-b6e2-5494a72ef93a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-65616e79-bfe9-462b-b6e2-5494a72ef93a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-65616e79-bfe9-462b-b6e2-5494a72ef93a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATURAL HISTORY MUSEUM"
published: "2025-11-03"
---

# Soft Facilities Management Services Provider

Buyer: NATURAL HISTORY MUSEUM  
Current stage: Award  
OCID: ocds-b5fd17-65616e79-bfe9-462b-b6e2-5494a72ef93a

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## Summary

The Natural History Museum in London has completed the award phase of a selective procurement process for a Soft Facilities Management Services Provider. The contract, valued at £14,180,000, has been awarded to Total Support Services Ltd. The procurement involves comprehensive soft services including cleaning, grounds maintenance, waste management, logistical support, and pest control within the museum's estate. The contract runs from 1st November 2025 to 31st October 2030. The procurement method used was a restricted procedure, with the tender period concluding on 28th October 2025.

This tender presents significant opportunities for businesses specialising in facilities management, especially small and medium enterprises (SMEs), as the procurement process was designed to consider such organisations. Companies operating within the service sector and capable of providing large-scale maintenance and management solutions could gain substantial growth by leveraging such partnerships. The focus on public health and visitor space management in a prestigious location like the Natural History Museum also offers an excellent platform for enhancing a business's portfolio and reputation.

## Notice

The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/61f34653-6e27-4776-b887-01a0f7bf60b7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Nov 2025 |
| Submission deadline | 28 Oct 2025 |
| Future notice date | Not specified |
| Award date | 28 Oct 2025 |
| Contract period | 1 Nov 2025 - 31 Oct 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,180,000 |
| Lots value | Not specified |
| Awards value | £14,180,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATURAL HISTORY MUSEUM |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW7 5BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Brompton & Hans Town |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOTAL SUPPORT SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79993100 - Facilities management services

## Release History

- 3 Nov 2025 at 14:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/61f34653-6e27-4776-b887-01a0f7bf60b7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/61f34653-6e27-4776-b887-01a0f7bf60b7
  3rd November 2025 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=991590378
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-65616e79-bfe9-462b-b6e2-5494a72ef93a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-65616e79-bfe9-462b-b6e2-5494a72ef93a.json.