--- title: "Supply of ITSM SaaS Solution" ocid: "ocds-b5fd17-658ff8e0-1131-4c80-9355-2cf5ba3b8b0c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-658ff8e0-1131-4c80-9355-2cf5ba3b8b0c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-658ff8e0-1131-4c80-9355-2cf5ba3b8b0c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-658ff8e0-1131-4c80-9355-2cf5ba3b8b0c.json" source: "Contracts Finder" current_stage: "Award" buyer: "BIG LOTTERY FUND" published: "2017-07-26" --- # Supply of ITSM SaaS Solution Buyer: BIG LOTTERY FUND Current stage: Award OCID: ocds-b5fd17-658ff8e0-1131-4c80-9355-2cf5ba3b8b0c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-658ff8e0-1131-4c80-9355-2cf5ba3b8b0c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-658ff8e0-1131-4c80-9355-2cf5ba3b8b0c.json) ## Summary The Big Lottery Fund is in the process of awarding a contract for the Supply of an IT Service Management (ITSM) Software as a Service (SaaS) Solution. This procurement falls under the category of IT services, specifically concerning consulting and software development. The contract, located in Birmingham, England, has an active status with its contract period commencing on 30th June 2017 and ending on 30th June 2020. The procurement method adopted was an open procedure, with the tender period concluding on 21st April 2017. This tender presents a lucrative opportunity for businesses in the IT services sector, particularly those specialising in SaaS solutions. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, given their eligibility within the procurement's suitability criteria. Companies that excel in developing user-friendly cloud-based software solutions and those capable of delivering reliable support services may find this tender to be a strategic avenue for expanding their client base. ## Notice The Big Lottery Fund is seeking to replace on premise ITSM Toolset with a SaaS solution. The Current toolset is used as a shared service by a number of internal departments. We are looking to procure a SaaS solution in order to minimise upgrade costs / impacts, increase ease of use and reporting efficiencies and reduce internal administration. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4d53bb5f-6056-4ab5-997c-103efa4e7f19 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Jul 2017 | | Submission deadline | 21 Apr 2017 | | Future notice date | Not specified | | Award date | 27 Jun 2017 | | Contract period | 29 Jun 2017 - 30 Jun 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £171,240 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIG LOTTERY FUND | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B15 1TR | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Edgbaston | | Westminster constituency | Birmingham Edgbaston | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CHERWELL SOFTWARE | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 26 Jul 2017 at 14:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4d53bb5f-6056-4ab5-997c-103efa4e7f19 - 26 Jul 2017 at 13:50 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/516e9688-ccdd-4cd6-9c59-940bb3731e27 - 12 Apr 2017 at 13:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/516e9688-ccdd-4cd6-9c59-940bb3731e27 - 12 Apr 2017 at 12:51 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/516e9688-ccdd-4cd6-9c59-940bb3731e27 - 11 Apr 2017 at 13:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/516e9688-ccdd-4cd6-9c59-940bb3731e27 - 11 Apr 2017 at 13:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/516e9688-ccdd-4cd6-9c59-940bb3731e27 - 6 Apr 2017 at 15:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/516e9688-ccdd-4cd6-9c59-940bb3731e27 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4d53bb5f-6056-4ab5-997c-103efa4e7f19 26th July 2017 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/516e9688-ccdd-4cd6-9c59-940bb3731e27 26th July 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e68f4a1c-eb36-4f98-9ff0-f86e1391784b BIG001-0802 Invitation to Tender - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a6551739-20eb-4e05-a5c2-005339446441 Clarification 1 - BIG001-0802 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7ba839c8-d39f-4513-9099-28e8a5761b80 Clarification 1 - BIG001-0802 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c4d779ff-acb4-4d22-ad78-0cbc6ae54f7d Clarification 2 - BIG001-0802 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-658ff8e0-1131-4c80-9355-2cf5ba3b8b0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-658ff8e0-1131-4c80-9355-2cf5ba3b8b0c.json.