---
title: "Telephony Teams Direct Routing"
ocid: "ocds-b5fd17-65a2e4b1-0ec9-4a4a-a792-01bd99975728"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-65a2e4b1-0ec9-4a4a-a792-01bd99975728"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-65a2e4b1-0ec9-4a4a-a792-01bd99975728.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-65a2e4b1-0ec9-4a4a-a792-01bd99975728.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2023-08-04"
---

# Telephony Teams Direct Routing

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-65a2e4b1-0ec9-4a4a-a792-01bd99975728

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-65a2e4b1-0ec9-4a4a-a792-01bd99975728)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-65a2e4b1-0ec9-4a4a-a792-01bd99975728.json)

## Summary

The NHS Business Services Authority has awarded a contract for a Telephony Teams Direct Routing service to support back office services. The procurement method was selective, and the contract has a total value of GBP 1,250,000 with a minimum value of GBP 631,287.73. The procurement process started on May 29, 2023, and the contract period is from July 31, 2023, to July 30, 2027. The buying organisation is the NHS Business Services Authority, located in Newcastle upon Tyne, United Kingdom, in the IT services industry category.

This tender for Telephony Teams Direct Routing service from the NHS Business Services Authority could create opportunities for small and medium-sized enterprises (SMEs) in the IT services sector. Businesses with experience in providing consulting, software development, and Internet support are well-suited to compete for this contract. Suppliers will need to adhere to the specific procurement method details of calling-off from a framework agreement. The award was given to CISILION LIMITED, indicating a chance for collaboration and growth in the telecommunications industry.

## Notice

To provide a Telephony Teams Direct Routing Service to support back office services. Additional information: The contract has one 12 month extension option.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8229835b-16da-4781-857f-fb30883705da |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2023 |
| Submission deadline | 29 May 2023 |
| Future notice date | Not specified |
| Award date | 3 Aug 2023 |
| Contract period | 30 Jul 2023 - 30 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,250,000 |
| Lots value | Not specified |
| Awards value | £631,287 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CISILION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Aug 2023 at 18:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8229835b-16da-4781-857f-fb30883705da

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8229835b-16da-4781-857f-fb30883705da
  4th August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dd6385f4-2714-4146-b238-fea247703306
  NHSBSA Telephony Teams Direct Routing Core Terms

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-65a2e4b1-0ec9-4a4a-a792-01bd99975728. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-65a2e4b1-0ec9-4a4a-a792-01bd99975728.json.