--- title: "WSFT - IT - Identity Management and Staff Directory Software Support Service" ocid: "ocds-b5fd17-65a874ac-73fb-4f6a-8f53-724ae3ce403b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-65a874ac-73fb-4f6a-8f53-724ae3ce403b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-65a874ac-73fb-4f6a-8f53-724ae3ce403b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-65a874ac-73fb-4f6a-8f53-724ae3ce403b.json" source: "Contracts Finder" current_stage: "Award" buyer: "West Suffolk NHS Foundation Trust" published: "2026-08-21" --- # WSFT - IT - Identity Management and Staff Directory Software Support Service Buyer: West Suffolk NHS Foundation Trust Current stage: Award OCID: ocds-b5fd17-65a874ac-73fb-4f6a-8f53-724ae3ce403b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-65a874ac-73fb-4f6a-8f53-724ae3ce403b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-65a874ac-73fb-4f6a-8f53-724ae3ce403b.json) ## Summary West Suffolk NHS Foundation Trust procured annual software support and maintenance for its Flexi-Care and BDS Directory Manager solutions. The service covers management of user identities, staff directory information and account lifecycle processes, integrating with workforce systems and Active Directory environments. Requirements include software maintenance, updates, technical support and system assistance to maintain secure and reliable identity and directory management services. This is a software support service (CPV 72261000), delivered for the Trust in Bury St Edmunds, Suffolk. The procurement is suitable for small and medium-sized enterprises. It is relevant to software support providers, identity and access management specialists, directory service experts and managed service companies with experience supporting Microsoft Active Directory integrations and workforce-related systems in an NHS or similarly controlled environment. The procurement is complete and was awarded following a selective call-off from a framework agreement. West Suffolk NHS Foundation Trust awarded the contract to CLOUD 21 LIMITED on 31 July 2026. The awarded value is £14,670. The contract runs from 26 May 2026 to 25 May 2027. The tender submission deadline was 5 March 2026 at 12:00 GMT. The requirement was treated as a services procurement, with the Trust as buyer. The award is active and covers the full software support and maintenance requirement. The selected supplier is identified as an SME. The procurement used a framework call-off route rather than an open standalone competition, so suppliers need to be positioned on the relevant framework and able to meet its call-off requirements. This award demonstrates a defined NHS requirement for dependable support around identity management, staff directories and account lifecycle administration. A credible future competitor would need practical expertise in Flexi-Care and BDS Directory Manager, or closely related identity and directory platforms, together with the ability to maintain integrations with workforce systems and Microsoft Active Directory. Capability should include planned maintenance, software updates, fault diagnosis, technical helpdesk support and assistance with secure system operation. Suppliers should be able to provide responsive specialist support for systems used by NHS staff and understand the importance of continuity, access control, data security and controlled change. Small and medium-sized providers can be suitable, provided they have the technical capacity, relevant support experience and framework access needed for a managed software service. ## Notice Provision of annual software support and maintenance services for the Trust's Flexi-Care and BDS Directory Manager solutions. The service supports the Trust in managing user identities, staff directory information and account lifecycle processes through integration with workforce systems and Active Directory environments. The support arrangement includes software maintenance, updates, technical support and system assistance to ensure the continued secure and reliable operation of identity and directory management services ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6d287eba-3c11-4d7e-b181-afc1ce1e810d | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Aug 2026 | | Submission deadline | 5 Mar 2026 | | Future notice date | Not specified | | Award date | 31 Jul 2026 | | Contract period | 26 May 2026 - 25 May 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £14,670 | | Lots value | Not specified | | Awards value | £14,670 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | West Suffolk NHS Foundation Trust | | Locality | BURY ST EDMUNDS | | Postcode area | Ipswich | | Postcode | IP33 2QZ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH6 Suffolk | | ITL 3 | TLH64 West Suffolk | | Local authority | West Suffolk | | Electoral ward | Southgate | | Westminster constituency | Bury St Edmunds and Stowmarket | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CLOUD 21 LIMITED | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72261000 - Software support services ## Release History - 21 Aug 2026 at 13:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6d287eba-3c11-4d7e-b181-afc1ce1e810d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6d287eba-3c11-4d7e-b181-afc1ce1e810d 21st August 2026 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-65a874ac-73fb-4f6a-8f53-724ae3ce403b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-65a874ac-73fb-4f6a-8f53-724ae3ce403b.json.