---
title: "DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027"
ocid: "ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2026-04-14"
---

# DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91

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## Summary

The Department of Health and Social Care, located in London, has completed the procurement process for the Freshdesks Email Ticketing Platform for the year 2026-2027. The process falls under the IT services category, specifically including consulting and software development. It utilised a selective procurement method via a call-off from a framework agreement. The tender process concluded with the award issued on 27th March 2026, and the contract commenced on 3rd April 2026, lasting until 2nd April 2027. Interested parties should note the postal code SW1H 0EU for delivery location, and the procurement process is aligned with services suitable for small and medium enterprises.

This tender offers significant growth opportunities for businesses specialising in IT services, particularly those that can provide email ticketing solutions or similar platforms. The procurement, which was awarded to Freshworks Inc., highlights demand within the healthcare sector for robust IT solutions that enhance administrative operations. Companies with expertise in software development and support services may find lucrative prospects in similar future tenders, especially those capable of aligning with framework agreements and demonstrating value to public health entities. Small and medium enterprises are encouraged to consider engagement with similar procurement processes, given their suitability recognised in this tender.

## Notice

Email Ticketing Platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb454634-a480-4b71-9953-dcc27b9918b1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Apr 2026 |
| Submission deadline | 27 Mar 2026 |
| Future notice date | Not specified |
| Award date | 27 Mar 2026 |
| Contract period | 2 Apr 2026 - 2 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,080 |
| Lots value | Not specified |
| Awards value | £10,080 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Apr 2026 at 14:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb454634-a480-4b71-9953-dcc27b9918b1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb454634-a480-4b71-9953-dcc27b9918b1
  14th April 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ddc2ad59-2ec9-4588-b593-2efa6935b3ad
  FINAL 1 - DHSC Freshdesks contract_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91.json.