---
title: "Measuring passenger awareness of the Rail Ombudsman"
ocid: "ocds-b5fd17-65baea52-0b0a-4707-8182-84962a90a065"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-65baea52-0b0a-4707-8182-84962a90a065"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-65baea52-0b0a-4707-8182-84962a90a065.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-65baea52-0b0a-4707-8182-84962a90a065.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2023-12-11"
---

# Measuring passenger awareness of the Rail Ombudsman

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-65baea52-0b0a-4707-8182-84962a90a065

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-65baea52-0b0a-4707-8182-84962a90a065)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-65baea52-0b0a-4707-8182-84962a90a065.json)

## Summary

The Office of Rail and Road (ORR) has awarded a contract for market research services titled "Measuring passenger awareness of the Rail Ombudsman". The procurement stage was selective with a tender period that ended on 24th November 2023. The contract period runs from 11th December 2023 to 29th March 2024. The procurement was valued at £49,950 GBP and falls under the services category.

This tender by ORR provides an opportunity for businesses to contribute to measuring passenger awareness of the Rail Ombudsman in Great Britain. Small and medium-sized enterprises (SMEs) would be well-suited to compete for this contract. The procurement method involved calling off from a dynamic purchasing system, indicating a focus on efficiency and flexibility in service delivery.

## Notice

ORR wishes to establish the levels of passenger awareness of the Rail Ombudsman amongst rail users in Great Britain, along with their perceptions of the value and utility of the service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b3e17e07-70fa-4f3f-a286-552a36ab6f35 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2023 |
| Submission deadline | 24 Nov 2023 |
| Future notice date | Not specified |
| Award date | 8 Dec 2023 |
| Contract period | 11 Dec 2023 - 29 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,950 |
| Lots value | Not specified |
| Awards value | £49,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAVANTA GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 11 Dec 2023 at 09:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b3e17e07-70fa-4f3f-a286-552a36ab6f35

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b3e17e07-70fa-4f3f-a286-552a36ab6f35
  11th December 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/dee016a5-24d7-4405-bf35-48bd43d84d8a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-65baea52-0b0a-4707-8182-84962a90a065. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-65baea52-0b0a-4707-8182-84962a90a065.json.