--- title: "2018 - 684 Provision of Service Innovation and Development" ocid: "ocds-b5fd17-65c45bd6-06c6-467c-bfb6-c256b6f21d6f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-65c45bd6-06c6-467c-bfb6-c256b6f21d6f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-65c45bd6-06c6-467c-bfb6-c256b6f21d6f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-65c45bd6-06c6-467c-bfb6-c256b6f21d6f.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WM HOUSING GROUP" published: "2018-12-21" --- # 2018 - 684 Provision of Service Innovation and Development Buyer: WM HOUSING GROUP Current stage: Tender OCID: ocds-b5fd17-65c45bd6-06c6-467c-bfb6-c256b6f21d6f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-65c45bd6-06c6-467c-bfb6-c256b6f21d6f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-65c45bd6-06c6-467c-bfb6-c256b6f21d6f.json) ## Summary WM Housing Group is conducting an open tender process for the provision of Service Innovation and Development, aimed at enhancing service quality and efficiency. This contract, valued at £170,000, is located in Birmingham, West Midlands, and is classified under development consultancy services. The tender period concludes on 23rd January 2019, with the contract expected to commence on 1st February 2019 and run until 30th September 2019. Interested parties must ensure they are registered on WM Housing Group's E-Tendering portal to participate. This tender presents significant opportunities for businesses specialising in service innovation, consultancy, and development services, particularly those that can deliver efficient and high-quality solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to compete, as the procurement process prioritises inclusivity. Companies that can offer innovative approaches to service delivery and customer satisfaction will find this project particularly aligned with their capabilities. ## Notice WM Housing Group wishes to tender for the provision of Service Innovation and Development activities to ensure that the Group provides an excellent service, which represents value for money. WM Housing Group is undergoing a period of extensive change which includes refreshing all group services to ensure that they focus closely on customer experience and satisfaction as well as proactively addressing the cost base of demand for services into the organisation. All services in the business are currently going through a lean review process to create more efficient processes. Our voids and lettings team that will be part of project 1, have already gone through this process and are now looking at the next phase of service development, which is to improve the products quality. If you wish to express an interest in this project please ensure you are registered and logged into our Portal. The 'Express Interest' button will only appear on the Tender Management page if you are logged in. Applicants are advised to ensure that they do not base their submission on discussions with any other member of WM Housing Group Staff. If you require any clarification on matters contained within the Tender Documents, you must do so via Correspondence of the WMHG E-Tendering portal. Failure to observe this requirement may result in your bid being eliminated. Please note that in the case of tender clarifications where appropriate, answers will be circulated to all tenderers. NB: Should you require assistance or clarification on the use of In-Tend, please contact In-Tend support on 0845 557 8079 / +44 (0) 114 407 0065. You must upload your bid by using the 'Attach Documents' button and your return must be submitted via 'Submit Return' on the WMHG E-Procurement portal before the deadline date provided in the project details. You will have the option to modify you bid up until the deadline. Additional information: To express an interest in this project please follow the link below which will take you directly to WM Housing Groups E-Tendering Portal; https://in-tendhost.co.uk/wmhousing/aspx/Home You will be required to register if you have not already done so previously, and be logged in to be able to download the tender documents. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b6dfcda3-4fb6-4df5-a033-6ded99d0a69c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Dec 2018 | | Submission deadline | 23 Jan 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Feb 2019 - 30 Sep 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £170,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WM HOUSING GROUP | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B15 2AF | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Ladywood | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 73220000 - Development consultancy services - 79411100 - Business development consultancy services ## Release History - 21 Dec 2018 at 12:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b6dfcda3-4fb6-4df5-a033-6ded99d0a69c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b6dfcda3-4fb6-4df5-a033-6ded99d0a69c 21st December 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/wmhousing/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/wmhousing/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-65c45bd6-06c6-467c-bfb6-c256b6f21d6f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-65c45bd6-06c6-467c-bfb6-c256b6f21d6f.json.