---
title: "Providing a better service to the Freight and Road Haulage Industry"
ocid: "ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2018-06-06"
---

# Providing a better service to the Freight and Road Haulage Industry

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff.json)

## Summary

Highways England is seeking to enhance services for the Freight and Road Haulage Industry through a Technical Consultancy project, as part of their ongoing Customer Service Strategy. The contract, worth £640,476, has entered the award stage, with the award granted to Arup on 5th June 2018. The contract period runs from 5th June 2018 to 4th June 2021. Interested parties should note that the tender period ended on 23rd April 2018, and the project is focused on implementing improvement themes identified through customer insights and experiences.

This tender presents significant opportunities for businesses engaged in consultancy within the transport and logistics sector. Companies that specialise in customer service improvement, research and development services, or industry-specific consultancy services would be well-suited to compete in similar future tenders. The emphasis on enhancing customer experience aligns with trends in the market, thus enabling firms with innovative solutions to effectively contribute to industry advancements and potentially secure contracts in forthcoming procurement processes.

## Notice

Highways England is looking to set up a contract for the provision of a Technical Consultancy project, in support of their Customer Service Strategy and the Customer Service Strategic Plan, which sets out our key customer service improvement themes in the coming years, as we move in to the second Road Investment Strategy period, with customer service being the second imperative. This commission will focus on one of fifteen improvement themes, all of which are driven by customer insight and describe our customer ambition for each.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/25e3d7a0-8bb1-4865-9649-3fb3cdd50abc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2018 |
| Submission deadline | 23 Apr 2018 |
| Future notice date | Not specified |
| Award date | 4 Jun 2018 |
| Contract period | 4 Jun 2018 - 4 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £640,476 |
| Lots value | Not specified |
| Awards value | £640,476 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 6 Jun 2018 at 18:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/25e3d7a0-8bb1-4865-9649-3fb3cdd50abc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/25e3d7a0-8bb1-4865-9649-3fb3cdd50abc
  6th June 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ac7f2766-be1f-4052-b0ef-1b07045836ce
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff.json.