---
title: "LiveChat Online Chat Service"
ocid: "ocds-b5fd17-65dea972-412a-4858-ba22-4b02590fac5d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-65dea972-412a-4858-ba22-4b02590fac5d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-65dea972-412a-4858-ba22-4b02590fac5d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-65dea972-412a-4858-ba22-4b02590fac5d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE NATIONAL ARCHIVES"
published: "2024-04-03"
---

# LiveChat Online Chat Service

Buyer: THE NATIONAL ARCHIVES  
Current stage: Award  
OCID: ocds-b5fd17-65dea972-412a-4858-ba22-4b02590fac5d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-65dea972-412a-4858-ba22-4b02590fac5d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-65dea972-412a-4858-ba22-4b02590fac5d.json)

## Summary

The National Archives in England has awarded a contract for the provision of LiveChat Online Chat Service classified under IT services. The contract, with a value of £29,613.17 GBP, was awarded through a direct procurement method. The contract period is set to start on 1st March 2024 and end on 31st March 2027, providing long-term service delivery in Richmond, postcode TW9 4DU.

This tender presents an opportunity for businesses in the IT services industry, particularly those involved in consulting, software development, and Internet support. Companies well-suited to compete for this contract would need to offer online chat service solutions and have the capacity to provide services over the contract duration. The procurement stage has been completed, and the contract has been awarded, offering stability for potential suppliers to engage in fruitful business growth.

## Notice

LiveChat Online Chat Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cbb6d711-f49e-4db5-b17b-e18b663d764b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2024 |
| Submission deadline | 26 Feb 2024 |
| Future notice date | Not specified |
| Award date | 27 Feb 2024 |
| Contract period | 1 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,613 |
| Lots value | Not specified |
| Awards value | £29,613 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE NATIONAL ARCHIVES |
| Locality | RICHMOND |
| Post town | Twickenham |
| Postcode | TW9 4DU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Kew |
| Westminster constituency | Richmond Park |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIVECHAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Apr 2024 at 09:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cbb6d711-f49e-4db5-b17b-e18b663d764b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cbb6d711-f49e-4db5-b17b-e18b663d764b
  3rd April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-65dea972-412a-4858-ba22-4b02590fac5d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-65dea972-412a-4858-ba22-4b02590fac5d.json.