---
title: "Council Tax, Benefits & Business Rates Services"
ocid: "ocds-b5fd17-65dfa090-12ff-42fb-b34c-72e1eccb09b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-65dfa090-12ff-42fb-b34c-72e1eccb09b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-65dfa090-12ff-42fb-b34c-72e1eccb09b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-65dfa090-12ff-42fb-b34c-72e1eccb09b4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SWINDON BOROUGH COUNCIL"
published: "2022-04-28"
---

# Council Tax, Benefits & Business Rates Services

Buyer: SWINDON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-65dfa090-12ff-42fb-b34c-72e1eccb09b4

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## Summary

Swindon Borough Council is seeking to enhance and modernise its Council Tax, Benefits & Business Rates Services, which manage billing and collections for over 99,000 households and approximately 5,800 businesses. This procurement is currently at the Award stage, with a contract value of £46.8 million and a minimum estimated value of £35 million over a ten-year period, commencing on 1st April 2023. Tender submissions were required by 24th January 2022, and potential suppliers must register through the ProContract portal to engage in the process.

This tender presents a significant opportunity for businesses specialising in public sector service delivery, particularly those experienced in administrative services, customer support systems, and technology solutions for billing and collections. Companies that can offer innovative and cost-effective methods to managing council service inquiries, alongside detailed knowledge of relevant legislation, would be particularly well-suited to compete. By succeeding in this contract, businesses can establish long-term partnerships with the Council and contribute to improving local governmental efficiency.

## Notice

To enhance and modernize the Council Services administering the billing, collection and recovery of Council Tax from over 99,000 households and Business Rates from approximately 5,800 businesses. Including calculating discounts, exemptions, rate reliefs and Business Improvement District charges in accordance with legislation and Council policies. Determine applications for Housing Benefits, Discretionary Housing Payments and Council Tax Support from new claimants and administering and amending the claims of 12,200 existing claimants when their circumstance change or when reviews are required. Invoicing and recovery of Overpayments of Housing Benefit. Residents, businesses and the Council require efficient, good quality services. It is hoped that the bidders will be able to deliver the services for less than the current cost of PS3.8 million per annum, by implementing processes and systems where customers are able to answer many of their own queries and update their own accounts with information on moves, discounts and other changes in their circumstances. The successful bidder will employ and manage staff and provide and procure the systems needed to administer these services. They will also provide Customers Services for the services, by answering telephone calls for those individuals who are unable to use any self-service systems or with enquiries that are more detailed. Full details relating to the Services are provided in the tender documents. To participate, Suppliers will need to Register as a Supplier with ProContract, www.supplyingthesouthwest.org.uk, then Register an Interest before obtaining access to the tender documents. In the event of difficulties registering as a supplier, please refer to the System Administrator Proactis support team ProContractSuppliers@proactis.com Contract Period The contract will be initially for a period of 10 years commencing 1st April 2023 with the option to extend for a further 2 years as per the contract terms and conditions. Tender Responses Tender Responses are required to be submitted no later than 24th January 2022, 1200 (noon) hrs UK Local time via ProContract tender portal - https://www.supplyingthesouthwest.org.uk/ Tender Clarifications If you require any clarifications on the tender documents, please submit these in writing via Messaging in ProContract tender portal by 17th December 2021, 1200 (noon) hrs UK Local time. The Council's responses to these clarification questions will be uploaded periodically on the ProContract tender portal. Please note that this project has been advertised on Find a Tender Service, Contracts Finder / other web portals, however, Supplying the South West Portal, https://www.supplyingthesouthwest.org.uk/ is the only portal that includes all the relevant documents required to respond to this opportunity, bearing Project Id: DN579867 No Tender submissions will be considered without completing the tender documents in full including attachments and returning them

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c7812db8-efaf-4232-8e51-e3e38a8482e0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2022 |
| Submission deadline | 24 Jan 2022 |
| Future notice date | Not specified |
| Award date | 23 Mar 2022 |
| Contract period | 31 Mar 2023 - 1 Apr 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,600,000 |
| Lots value | Not specified |
| Awards value | £29,880,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SWINDON BOROUGH COUNCIL |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN1 2JH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Eastcott |
| Westminster constituency | Swindon South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIBERATA |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75000000 - Administration, defence and social security services
- 75310000 - Benefit services
- 75313100 - Temporary disablement benefits

## Release History

- 28 Apr 2022 at 12:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c7812db8-efaf-4232-8e51-e3e38a8482e0
- 17 Dec 2021 at 14:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/741c3554-7094-42c2-825f-244a9a24efa0
- 3 Nov 2021 at 11:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/284e3282-dbdf-4a02-b580-399f6baf8513

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c7812db8-efaf-4232-8e51-e3e38a8482e0
  28th April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/741c3554-7094-42c2-825f-244a9a24efa0
  17th December 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/284e3282-dbdf-4a02-b580-399f6baf8513
  3rd November 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.swindon.gov.uk/
- https://www.supplyingthesouthwest.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-65dfa090-12ff-42fb-b34c-72e1eccb09b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-65dfa090-12ff-42fb-b34c-72e1eccb09b4.json.