---
title: "Telephony"
ocid: "ocds-b5fd17-6601383a-5221-422c-8a69-1e33541c4d54"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6601383a-5221-422c-8a69-1e33541c4d54"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6601383a-5221-422c-8a69-1e33541c4d54.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6601383a-5221-422c-8a69-1e33541c4d54.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE EXTRACARE CHARITABLE TRUST"
published: "2026-07-22"
---

# Telephony

Buyer: THE EXTRACARE CHARITABLE TRUST  
Current stage: Award  
OCID: ocds-b5fd17-6601383a-5221-422c-8a69-1e33541c4d54

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## Summary

The procurement process for "ExtraCare Telephony," led by THE EXTRACARE CHARITABLE TRUST, has reached the award stage as of 22nd July 2026. This project involves acquiring a modern telephony solution within the telecommunications industry, specifically focusing on telecommunications cable and equipment (CPV code 32520000). The procurement was executed using a selective method, called off from a framework agreement. The awarded contract is valued at £823,203 and spans from 31st December 2026 to 30th December 2031. Located in the West Midlands, United Kingdom, the procurement was particularly suitable for small and medium-sized enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). The tender period concluded on 10th June 2026.

This tender presents significant opportunities for businesses with expertise in providing cloud-based VOIP telephony services, especially those equipped to handle healthcare-critical environments with minimal on-site hardware maintenance. Businesses capable of supplying technologically advanced, reliable telecommunications solutions that integrate seamlessly with existing infrastructure will find this contract especially lucrative. Ideal participants would include organisations with ISO 27001 or Cyber Essentials Plus certification, ensuring adherence to high standards of cyber security. The successful bidder, Social Telecoms CIC, exemplifies the kind of innovation-driven and community-focused enterprise that this contract benefits, demonstrating an alignment with industry best practices and cost-effectiveness in service delivery.

## Notice

ExtraCare is seeking a modern telephony solution that: 1. Delivers a cloud-first VOIP service that leverages existing internet connectivity over SIP trunks, provides centralised management, and reduces the volume of on-site hardware (there are no local IT staff at individual sites). 2. Maintains a highly reliable telephone service appropriate to a critical healthcare environment, supporting continuity of care for residents and effective working for staff. 3. Provides full functional equivalence with the existing analogue services, including warden call, door entry, door sensors and panic buttons, and the I'm OK wellbeing check-in. 4. Utilises the existing analogue cabling within resident apartments to avoid the cost, complexity and disruption of installing new data cabling and undertaking construction work in individual apartments. 5. Uses digital DECT to ensure consistent and strong signal in all areas of resident apartments, supporting staff who deliver care. 6. Provides centralised, remote management of the cloud service, ATAs, DECT infrastructure and handsets, suitable for administration by the ExtraCare IT team. 7. Delivers a cost-effective service over a five-year contract term, with transparent pricing, predictable call costs, and the ability to add and remove sites over time. All proposed equipment and services must also meet the following baseline requirements: * All hardware supplied shall be new, unused, and of current production models, sourced directly from original manufacturers or authorised distributors and resellers. * All hardware shall comply with relevant international safety and quality standards, including CE, UKCA and RoHS where applicable. * All installed hardware and software must remain within vendor support for the duration of the contract plus two years. * The supplier shall hold ISO 27001 (preferred) or Cyber Essentials Plus certification at the time of bidding and maintain certification for the duration of the contract. * The supplier shall manage personnel in line with cyber security best practice, including the use of multi-factor authentication for remote access to ExtraCare equipment, effective leaver management, the provision of access logs on request, and avoidance of shared logon credentials.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dd9dfafe-0fe1-4077-878d-2f9239be2c6c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2026 |
| Submission deadline | 10 Jun 2026 |
| Future notice date | Not specified |
| Award date | 16 Jul 2026 |
| Contract period | 31 Dec 2026 - 30 Dec 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £823,203 |
| Lots value | Not specified |
| Awards value | £823,203 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE EXTRACARE CHARITABLE TRUST |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV3 2SN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wyken |
| Westminster constituency | Coventry East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIAL TELECOMS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32520000 - Telecommunications cable and equipment

## Release History

- 22 Jul 2026 at 08:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dd9dfafe-0fe1-4077-878d-2f9239be2c6c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dd9dfafe-0fe1-4077-878d-2f9239be2c6c
  22nd July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6601383a-5221-422c-8a69-1e33541c4d54. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6601383a-5221-422c-8a69-1e33541c4d54.json.