---
title: "Ombudsman Target Operating Model"
ocid: "ocds-b5fd17-660b8c19-d469-43d2-9736-3b807c2db5e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-660b8c19-d469-43d2-9736-3b807c2db5e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-660b8c19-d469-43d2-9736-3b807c2db5e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-660b8c19-d469-43d2-9736-3b807c2db5e6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2022-05-17"
---

# Ombudsman Target Operating Model

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-660b8c19-d469-43d2-9736-3b807c2db5e6

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## Summary

The procurement process for the "Ombudsman Target Operating Model" was undertaken by the Office of Rail and Road, based in London, England. This process focused on business analysis consultancy services and involved a direct procurement method through a single tender action, as it was below the financial threshold. The contract was awarded on 28th February 2022, with a total value of £76,000, and the contract period extended from 28th February 2022 to 30th April 2022. The procurement stage has been marked as complete, with the relevant notice published on 17th May 2022.

This tender provides avenues for business growth particularly for small and medium-sized enterprises (SMEs) in the consultancy sector, especially those specialising in business analysis. Businesses with expertise in developing operational frameworks and improving service delivery models would be well-suited to compete for such opportunities. The engagement in this area can enhance their visibility and credibility within the public sector, thus fostering further business prospects.

## Notice

The ORR is seeking assistance to develop a target operating model for a rail ombudsman.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e8ec2050-a209-4e86-8d8c-45749d8cff54 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2022 |
| Submission deadline | 25 Feb 2022 |
| Future notice date | Not specified |
| Award date | 28 Feb 2022 |
| Contract period | 28 Feb 2022 - 30 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,000 |
| Lots value | Not specified |
| Awards value | £76,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LUCERNA PARTNERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72221000 - Business analysis consultancy services

## Release History

- 17 May 2022 at 16:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e8ec2050-a209-4e86-8d8c-45749d8cff54

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e8ec2050-a209-4e86-8d8c-45749d8cff54
  17th May 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-660b8c19-d469-43d2-9736-3b807c2db5e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-660b8c19-d469-43d2-9736-3b807c2db5e6.json.