---
title: "Conversational AI Assistant Platform"
ocid: "ocds-b5fd17-665408f7-3e6e-4c6f-b2aa-675497828cb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-665408f7-3e6e-4c6f-b2aa-675497828cb4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-665408f7-3e6e-4c6f-b2aa-675497828cb4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-665408f7-3e6e-4c6f-b2aa-675497828cb4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH TYNESIDE COUNCIL"
published: "2026-02-10"
---

# Conversational AI Assistant Platform

Buyer: SOUTH TYNESIDE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-665408f7-3e6e-4c6f-b2aa-675497828cb4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-665408f7-3e6e-4c6f-b2aa-675497828cb4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-665408f7-3e6e-4c6f-b2aa-675497828cb4.json)

## Summary

South Tyneside Council has completed a procurement process for a "Conversational AI Assistant Platform," focusing on software package and information systems. The procurement falls under the goods category, with an initial invitation to tender closing on 25th January 2026 and the contract starting on 26th January 2026, running until 25th January 2028. Situated in SOUTH SHIELDS, England, and offering a total award value of £50,000, this selective procurement was facilitated through a call-off from a framework agreement, specifically from G Cloud 14. The process culminated in an award on 10th February 2026, ensuring the contract's activation shortly after its award on 23rd January 2026.

This tender presents substantial opportunities for businesses, particularly those specialising in advanced software solutions, to enhance their market presence. Companies capable of providing robust and scalable AI platforms will find this procurement particularly attractive. SMEs and VCSEs (Voluntary, Community and Social Enterprises) are deemed suitable to participate, fostering business growth by engaging with public sector contracts. The successful supplier, EBI Solutions Limited, exemplifies the type of innovative SME capable of delivering cutting-edge AI solutions within specified frameworks, indicating opportunities for similar enterprises to compete effectively in future tenders.

## Notice

website AI assistant and telephone AI assistant Additional information: G Cloud 14 call off

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/14aa4af8-af83-4afb-97bc-122dc54c4bae |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2026 |
| Submission deadline | 25 Jan 2026 |
| Future notice date | Not specified |
| Award date | 23 Jan 2026 |
| Contract period | 26 Jan 2026 - 25 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,404 |
| Lots value | Not specified |
| Awards value | £50,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH TYNESIDE COUNCIL |
| Locality | SOUTH SHIELDS |
| Post town | Newcastle upon Tyne |
| Postcode | NE33 2RL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | South Tyneside |
| Electoral ward | Beacon and Bents |
| Westminster constituency | South Shields |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EBI SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Feb 2026 at 08:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/14aa4af8-af83-4afb-97bc-122dc54c4bae

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/14aa4af8-af83-4afb-97bc-122dc54c4bae
  10th February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-665408f7-3e6e-4c6f-b2aa-675497828cb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-665408f7-3e6e-4c6f-b2aa-675497828cb4.json.