---
title: "Contact Centre"
ocid: "ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2022-11-28"
---

# Contact Centre

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9.json)

## Summary

The Royal Borough of Kingston upon Thames awarded a contract for a Contact Centre Platform Solution and associated services. The contract, valued at £580,000 GBP, falls under the category of Software package and information systems. The procurement method used was Other. The contract period is from December 1, 2022, to November 30, 2026. The tender closed on August 26, 2022, and the award was made on November 22, 2022. Businesses in the IT services and consulting industry, especially those offering Contact Centre solutions, are well-suited to compete.

This tender by The Royal Borough of Kingston upon Thames provides opportunities for growth to businesses offering IT services, consulting, software development, and support. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. The contract was awarded to Puzzel Limited, a company located in Slough, United Kingdom. Interested businesses can explore contracting opportunities with the Royal Borough of Kingston upon Thames by contacting Rachel Borthwick at commissioning@kingston.gov.uk or visiting the Kingston Council website for more information.

## Notice

Contract for the provision of a Contact Centre Platform Solution and associated services for the Royal Borough of Kingston and London Borough of Sutton via CCS G-Cloud 12 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e4e6552-bb47-455f-abbe-f2eb16ebffe5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Nov 2022 |
| Submission deadline | 26 Aug 2022 |
| Future notice date | Not specified |
| Award date | 22 Nov 2022 |
| Contract period | 1 Dec 2022 - 30 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £580,000 |
| Lots value | Not specified |
| Awards value | £580,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Nov 2022 at 08:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7e4e6552-bb47-455f-abbe-f2eb16ebffe5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e4e6552-bb47-455f-abbe-f2eb16ebffe5
  28th November 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9.json.