---
title: "Customer Portal Contract 2026"
ocid: "ocds-b5fd17-666ca712-5dcf-4401-8644-f33bc615e13f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-666ca712-5dcf-4401-8644-f33bc615e13f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-666ca712-5dcf-4401-8644-f33bc615e13f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-666ca712-5dcf-4401-8644-f33bc615e13f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST KENT HOUSING ASSOCIATION"
published: "2026-06-25"
---

# Customer Portal Contract 2026

Buyer: WEST KENT HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-666ca712-5dcf-4401-8644-f33bc615e13f

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## Summary

The procurement process for the "Customer Portal Contract 2026" has been concluded by the West Kent Housing Association, based in Sevenoaks, England. The organisation sought a secure and proven customer portal solution with interoperability with the Civica Cx Housing Management System. Classified under the software package and information systems category (CPV ID 48000000), this contract will cover functionalities such as rent information, repair tracking, and tenancy document management. The procurement method used was selective, specifically a call-off from the Crown Commercial Services G-Cloud Framework 14, allowing the association to award the contract to a supplier who best meets its requirements. The contract, valued at £187,850, starts on 25th June 2026 and runs until 24th June 2029, with the possibility of a one-year extension. The award stage is complete, with the contract awarded to Plentific Ltd. as of 5th June 2026.

This contract presents a significant opportunity for businesses skilled in developing customer portal software, especially those with experience in housing management systems. SMEs can leverage this contract to expand their footprint in the public sector, demonstrating compatibility with established systems such as Civica Cx. Companies with expertise in software solutions for housing associations could benefit from similar frameworks and further collaborate with organisations like the West Kent Housing Association. The location in Sevenoaks, England, and the alignment with public service offerings highlight the potential for growth and increased credibility in the housing and software sectors.

## Notice

*This is for information only, as the contract has been awarded*. West Kent Housing Association is seeking a Supply Partner for the provision of a proven and secure Customer Portal, with recent experience of interoperating with Civica Cx Housing Management System (HMS) at other Housing Associations, to include the following functionality: Rent information, Rest Statements, Make Payment, Request / Raise a Repair, Track a Repair, Update household information, view tenancy documents and raising requests. The contract will be for an initial 3-year term, with the option to extend for a further year. We intend to award the contract via the Crown Commercial Services G-Cloud Framework 14, to enable us to select the Supply Partner who best meets our requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f7c596fa-4f57-4097-a54a-0eb05c2c5985 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2026 |
| Submission deadline | 13 Apr 2026 |
| Future notice date | Not specified |
| Award date | 4 Jun 2026 |
| Contract period | 24 Jun 2026 - 24 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £187,850 |
| Lots value | Not specified |
| Awards value | £187,850 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST KENT HOUSING ASSOCIATION |
| Locality | SEVENOAKS |
| Post town | Tonbridge |
| Postcode | TN13 1AX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ46 West Kent |
| Local authority | Sevenoaks |
| Electoral ward | Sevenoaks Town and St John's |
| Westminster constituency | Sevenoaks |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PLENTIFIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Jun 2026 at 08:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f7c596fa-4f57-4097-a54a-0eb05c2c5985

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f7c596fa-4f57-4097-a54a-0eb05c2c5985
  25th June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-666ca712-5dcf-4401-8644-f33bc615e13f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-666ca712-5dcf-4401-8644-f33bc615e13f.json.