---
title: "Call Centre"
ocid: "ocds-b5fd17-666d21b4-7272-429b-9503-9c304f5298f6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-666d21b4-7272-429b-9503-9c304f5298f6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-666d21b4-7272-429b-9503-9c304f5298f6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-666d21b4-7272-429b-9503-9c304f5298f6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FORESTRY ENGLAND"
published: "2021-08-13"
---

# Call Centre

Buyer: FORESTRY ENGLAND  
Current stage: Tender  
OCID: ocds-b5fd17-666d21b4-7272-429b-9503-9c304f5298f6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-666d21b4-7272-429b-9503-9c304f5298f6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-666d21b4-7272-429b-9503-9c304f5298f6.json)

## Summary

The procurement process is being conducted by Forestry England, seeking to establish a contract for call handling and information services, classified under the call centre services (CPV code 79512000). The tender, titled "Call Centre," is currently at the active stage and was published on 13th August 2021. The deadline for submission of tenders is set for 13th October 2021. The contract period will commence on 15th November 2021 and will run until 14th November 2025. The expected total value of the contract is £500,000, and services will be delivered across various locations including the United Kingdom and overseas territories.

This tender presents significant opportunities for businesses in the telecommunications and customer support sectors. Companies with capabilities in delivering call centre services and a focus on customer care are well-suited to compete for this contract. The procurement is open to small and medium-sized enterprises (SMEs), enhancing the potential for local businesses to engage and expand through this opportunity. Firms with experience in servicing both public bodies and emergency services will particularly benefit from this chance to grow their clientele and enhance service offerings.

## Notice

Forestry England is looking to procure a call handling and information services which will be provided to Forestry England and Forest Services customers, suppliers and emergency services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/930ac7a3-ed10-4001-b7e6-675ecb770950 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2021 |
| Submission deadline | 12 Oct 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 15 Nov 2021 - 14 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FORESTRY ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS16 1EJ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Stoke Park & Cheswick |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 13 Aug 2021 at 07:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/930ac7a3-ed10-4001-b7e6-675ecb770950

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/930ac7a3-ed10-4001-b7e6-675ecb770950
  13th August 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Bristol:-Call-centre./Z78UXZ89AC
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-666d21b4-7272-429b-9503-9c304f5298f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-666d21b4-7272-429b-9503-9c304f5298f6.json.